College of Staten Island
 The City University of New York
 
  
CUNY FIRST

Online Help

The easiest and fastest way to get help about CUNYfirst is online. The College of Staten Island CUNYfirst site (http://www.csi.cuny.edu/cunyfirst) contains help files, videos and FAQs.

Visit http://www.cuny.edu/cunyfirst to view step by step guides to everything from claiming your CUNYfirst account to paying your bill. Students can click on the Student Self-Service link on the navigation bar. Faculty and faculty advisors can click on the Faculty/Advisor Self-Service link.

When logged into CUNYfirst, you will also have access to the firstSolutions Knowledge Base through a link on your CUNYfirst home page. This tool has a wealth of information about CUNYfirst. The link can be found on the main page.

firstSolutions Knowledge Base Link

Assistance by Telephone

“Who to Call” by CUNYfirst topic click here

If the online help does not answer your question or you need someone to guide you through a solution, you can call the Information Technology HelpDesk at 718-982-3695.

Assistance by Email

Send email to cunyfirsthelpdesk@csi.cuny.edu. Make sure to include your contact information, your CUNYfirst username and emplid if available, and a clear, detailed description of the problem you’re having. If possible, please include a screenshot of the problem/message you are encountering.

Keep in mind that the HelpDesk may not be able to respond to your email right away, especially during off hours.

In Person Assistance/Walk-in Support:
The CUNYfirst Drop-In Center for students is located in 1L-212A. It will be open starting Monday, April 8th.

The following schedule will be in effect through Friday, May 24th*:

Monday – Thursday 9am – 10pm
Friday 9am – 5pm

The CUNYfirst Drop-In Center for Faculty/Staff/Students is located in 2A-306.
The following schedule will be in effect Monday, April 8th through Friday, May 24th*:

Monday – Thursday 8am – 9pm
Friday8am – 7pm
Saturday 9am – 5pm
Sunday 11am – 3pm

*Hours are subject to change

Training
The Student Technology HelpDesk will be offering workshops to familiarize students with the new system. A list of the workshops can be found on our webpage at:
http://www.csi.cuny.edu/studenthelpdesk/Training/HD_TRAINING_WORKSHOPS.html

The Technology HelpDesk will continue to offer workshops to Faculty/Staff who need assistance claiming their accounts. A list of the workshops can be found on our webpage at: http://www.csi.cuny.edu/cunyfirst/pdf/Claim_Account_Session.pdf