Office of Technology Systems
 Help, Support, & Training

Student Helpdesk
The Help Desk provides the campus with the first line of defense for computer problem, questions or concerns. The Help Desk is responsible for coordinating the installation and providing technical support for hardware, software, and networking throughout the college. We also provide departmental training to faculty/staff and students through the Student Technology Literacy Initiative. We answer questions on a wide spectrum of topics ranging from mainframes to desktop computers; and on-campus local-area-networks (LANs) to the Internet. The Help Desk will assist users in resolving their computing problems, email problems, and CUNY Portal problems.

Training, Classes for Students
Workshops for students are funded by the Student Technology Fee and are usually CLUE certified.
    CUNY Portal
    CUNY Portal FAQ
    Workshops

Training, Classes for Faculty & Staff

Supported Software
Computer laboratories at the College of Staten Island have preinstalled software ready for use by students. This page lists supported software applications and their locations on campus.

Downloads and Utilities
Downloads and Utilities available through CUNY Portal.

Student Technology Fee
The Student Technology Fee has been crucial in allowing various purchases to be made that enhance the quality of hardware, software, and other equipment available to students, staff, and faculty.

E-Tech News
E-Tech News 2005
E-Tech News 2004
E-Tech News 2003

Instructions
I-mail Guide
I-mail - Using CSI's Web Based Email System
Configuring Outlook & Outlook Express to Pop Imail
Outlook & Outlook Express Email Security
Plasma Screen Instructions
Projection Screen Instructions
Instructions for Downloading Symantec Antivirus Software
Kmailer Instructions
Procedures for Upgrading Computers
CIX Instructions
Computer Lab Login Procedures
CD Burner Instructions
File Storage Instructions

Student Job Opportunities
Students with either expertise in computers or a desire to assist fellow students with computers, can work for CSI's Office of Information Technology which supports all technology on campus. This work, which is paid, offers a wide range of hands-on experience. Please check out job posting for more information.

Services Provided By Media Services
Wireless Laptop Checkout Program
Services for Library Users with Disabilities
Celt Mini Grants for Faculty - The Committee on Excellence in Learning Technology invites proposals from faculty on miniprojects to utilize new technology in the classroom.