Returning to CSI FAQs
Prior To Your Arrival
All CUNY campus locations require that all faculty, staff, and students complete the Everbridge Health Checker app. before coming to a Campus location. This simple Symptom Checker can be accessed from your mobile phone each day before your visit to a CUNY building.
After a brief one-time setup of the Everbridge app, the daily Symptom Checker takes less than two minutes to complete. It is an important reminder to consider whether you have symptoms of – or have been exposed to someone with – COVID-19 before you enter a CUNY facility. The Symptom Checker results in either a green token (approved to come in) or a red token (not approved to come in), and you will be required to show your results to the screeners at your CUNY location upon entry.
Academic Support, Academic Calendar, and Class Information
ACADEMIC CALENDAR – IMPORTANT DATES
When is the last day to drop a class(es) with a full refund?
January 28, 2021; however, please see the academic calendar for all important dates and deadlines.
When is the last day to add/swap classes?
February 4, 2021; however, late fees may apply. Please see the academic calendar for all important dates and deadlines.
How will instruction be delivered during Spring 2021?
Most classes will be delivered online through distance/remote learning.
What is distance learning or remote learning?
Distance learning or remote learning occurs when students and their instructors are in different geographical locations, and the instruction occurs on an electronic device, such as a computer or mobile phone. The learning can happen in a synchronous environment, in which all participants are connected at the same time or in an asynchronous environment when participants are engaged in learning at different times. An example of synchronous learning is when the course meets virtually on the same day and at the same time as listed in the catalog. An example of asynchronous learning is when faculty members record their lectures and students may view them at any time.
Will loaner computer devices be available?
A limited number of devices are available for loan to students who need them to participate in distance or remote learning. To be considered, students must be enrolled in courses offered by the College of Staten Island. Please click here to submit a device request. The submission of this request does not guarantee a device. These are loaner devices and must be returned. If you are having trouble accessing the form, contact the Office of Student Success at firstname.lastname@example.org. In the subject line of the email, please include Device Request.
Will loaner mobile hotspots be available?
A minimal number of mobile hotspots are available to loan students who need them to participate in distance or remote learning. Click here to request.
Will any courses be held in-person during the Spring semester?
Although NYC entered Phase 4 of the New York Forward Reopening Plan, which includes higher education, only a limited amount of courses will be held partially in-person, on campus so that the College may ensure that all classes are held safely. Those courses offered partially in-person include courses that require access to professional equipment, performing and studio arts, or clinical placements. Students who still have a course(s) coded as hybrid (meeting partially online and partially in-person) or in-person in CUNYfirst will receive specific information regarding the start date for in-person meetings. Therefore, please do not come to campus for an in-person class until you are directed to do so.
If I have an in-person course and I cannot take it due to COVID-19 concerns for myself or a member of my household, what can I do?
Please send an email explaining your situation to Danielle Dimitrov, Executive Director of Student Affairs, Danielle.Dimitrov@csi.cuny.edu. She will follow-up to discuss your options.
Where do I go if I need an academic accommodation due to a disability or had an IEP in high school?
The Center for Student Accessibility (CSA) provides students with the same quality of service virtually, including arranging academic accommodations. Contact CSA directly to register and/or ask questions. They may be reached at CSA@csi.cuny.edu or by calling 718-982-2510.
Will tutoring be available?
Free tutoring is offered on a virtual "walk-in" basis throughout the year. During the distance learning period, tutoring sessions take place virtually through Blackboard Collaborate. Students may access CSI's free tutoring services on the website.
If I decide to change my major or to add a minor, how would I do this?
If you would like to make any changes to your major, you should first speak with your academic advisor. Once you have made an informed decision, you will submit the appropriate form to update your record.
How will library services be provided in the Spring?
- Although the Library in the 1L Building is not slated to be open when the Spring semester begins, the Library is still here to help you with your research and to complete your assignments.
- You can reach us using our 24/7 chat reference services.
- The majority of our materials are also available 24/7 through our database and journal subscriptions, open-access platforms, and ebooks. Access to these online resources is available by using your SLAS log in.
- Search for books, articles, and more directly from the homepage using OneSearch.
- Access databases for articles and ebooks using our A-Z list.
- We also created subject, topic, and course-specific research guides/websites.
- Library faculty also developed a growing suite of video and interactive tutorials to teach information, literacy concepts and skills:
Please don't hesitate to reach out while the building is closed. We are still here to help!
Technology Resources and Support
CSI provides students, faculty and staff with access to important resources and support that enables them to flourish in their work and studies and benefit from education opportunities beyond the classroom. In order to help our students and faculty locate the best online resources, we've tailored this group of the most useful links that offer exactly what you need for achieving success at CSI. Visit
Where can I learn more about the CSI resources available for distance or remote learning?
There are Online Resources as well as IT Help and Support available that will help you to be a successful online student. Please take some time to visit these resources and participate in a quick survey to understand your readiness level for participating in online courses.
How can I get issues with my CIX account addressed?
Many times the challenges you are experiencing relate to your login credentials and password. The Self Service Password instructions can assist you. (For additional assistance with your CIX account, complete the Helpdesk form, or email the helpdesk at email@example.com. It is important to provide your student ID (emplid) and contact information in your communication. The more information provided, the easier and faster it will be for the helpdesk to provide assistance.
What do I do if I have problems with my SLAS account?
Your SLAS (Student Login Access Systems) is used to log into computers on campus. For issues with your SLAS account, please refer to the Self Service Password instructions. You can also complete the helpdesk form, or you may email the help desk at firstname.lastname@example.org.It is important to provide your student ID (emplid) as well as your contact information with either means of communication. The more information you provide, the easier and faster it will be for the helpdesk to provide you with assistance.
How do I log into Office 365?
CUNY provides a FREE Microsoft Office 365 account to all actively enrolled CSI students. To access your account, go to mail.office365.com and sign in with your CSI email credentials. The account will be free while you are a CUNY student and provides access to online Microsoft Office and the downloadable MS Office 365 “ProPlus” suite.
Student Services and Activities
How will student services offices assist students in the Spring?
Student services offices are available virtually and offer assistance by video, phone or email. From advisement to counseling to financial aid to student life, these offices and many others will continue to serve our students remotely.
Will any student services be provided in-person during the distance or remote learning period?
Essential services like the CSI Food Pantry, which must have an in-person component, have remained open and will continue to accept appointments.
To the extent possible, the College is taking the necessary safety steps to provide other in-person services such as quiet study space and computer labs. More details will be forthcoming. In addition, as more information becomes available concerning the College's ability to serve students in person, we will update the contact information appearing on each office/department's web pages.
The Financial Aid, Enrollment Services, Admissions, and the CSI St. George Student Services Center will continue to service students through on-line or virtual forums. As more information becomes available concerning the College’s ability to service students in person we will update the contact information appearing on each department’s website.
Will the Childcare Center be open this Spring?
We have been slowly re-integrating our children back into the center for some in-person learning in our 3K and PKA groups. We are awaiting updated NYC Department of Health (DOH) guidelines and will be announcing additional onsite services as soon as we have definitive answers from the DOH. If you have questions, please email email@example.com.
What student activities are planned for Spring 2021?
We may be in a remote environment, but your Student Activity Fee is still making an active student life possible. Student groups (clubs, organizations, and publications) are operating and planning meetings and events for CSI students. We encourage all students to download the CORQ App (Google Play or Apple Store) to search for events and involvement opportunities. Students are also encouraged to form their own student clubs. Information about starting a club can be found on the CSI website. Our groups are using the student activity fees to offer as many community-building and educational programs as possible to support the College's mission and give our students a complete college experience.
The Office of Student Life is committed to keeping students connected while distance learning and has planned various events, including programs through the LGBTQ Resource Center, Pluralism and Diversity program, leadership development opportunities, and social events (check out our Trivia Tournaments). All of these events and options can be found on CORQ or CSI Connect. If you are a first-year student, please use the CORQ App to help you complete your CLUE requirement.
If you have questions, please reach out to firstname.lastname@example.org and follow us on social media:
- Instagram: https://www.instagram.com/csi_studentlife/
- Facebook: https://www.facebook.com/CSIOfficeofStudentLife/
- Twitter: https://twitter.com/CSIStudentLife
CSI Bookstore, Dolphin Card and Dining Services
Will the CSI Bookstore be open this Spring?
The CSI Bookstore offers limited in-person appointments to pick up books ordered on the website and returns. All students, including residential students, must schedule appointments (see below). The textbook section will not be open for browsing in the store. It is suggested that you order books or supplies online through the Bookstore's website. All online orders are being filled within 2-4 business days, and orders that total over $75 qualify for free ground shipping. If you place an order online for pick up, please wait until you receive the email that your order is ready before making an appointment. Appointments will be available on weekdays from 10 AM to 4 PM unless stated otherwise on their website.
You may schedule an appointment to come into the Bookstore through the Navigate App or online. When scheduling an appointment, please note that Academic Advisement is the appointment type and the CSI Bookstore is the office with which you would like to schedule. You will also be required to choose the location (CSI Book Store 1C-105) and the days/times available. Confirmation and reminder emails/texts regarding the appointment will be sent to you. If you are having issues scheduling an appointment, please email email@example.com for assistance.
Only students with an appointment and approved wellness screening** will be permitted on campus unless another person, such as a parent/guardian, is needed. That person will also need an approved wellness screening** for campus admittance.
On the day of the appointment, please enter through the Victory Blvd. entrance. Social distancing is required and everyone must wear face coverings at all times. Campus Security will check to make sure you have a confirmed appointment and wellness screening. Upon arrival at the CSI Bookstore, you will be required to check-in for your appointment through the Navigate App or online. Please wait for an email, text, or phone call with the next steps.
**CUNY requires that everyone who is approved to come to campus must also pass a quick survey that asks five short questions and is accessible through Everbridge's health screening app. Please use this Instructional Guide for accessing and using the app. You must take the survey before your arrival on campus. Visitors/Parents/Guardians should use the Visitors' Guide for instructions. Based on the answers provided, you will receive a confirmation on your phone or email that clears you to enter the College or office. Those not cleared to enter will be given additional guidance on what they should do next. Please also review these FAQs if you have a question. YOU WILL NOT BE PERMITTED ON CAMPUS WITHOUT AN APPROVED APPOINTMENT AND CLEARANCE THROUGH THE EVERBRIDGE APP!
How can I obtain my DolphinCard (ID) for the Spring Semester?
At this time, ID cards will only be distributed to Dolphin Cove residents and students taking classes on campus. Please access the Dolphin Card Office webpage and follow the link for online Photo Submission. Upon receiving notification of photo approval, you will be informed via email of how your ID card can be obtained. Please contact DolphinCard@csi.cuny.edu with any additional questions or concerns.
Who is required to purchase a Spring 2021 Parking Decal?
The following students will be required to obtain a Spring parking decal:
• Dolphin Cove residents who are parking on campus.
• Returning students who are taking in-person classes for Spring.
Can I purchase my parking permit online?
Yes, please visit our Parking webpage at https://csi.aimsparking.com/. Parking permits can be obtained directly through our website and will be mailed to the decal registrant.
Who do I contact if I have a hold from Auxiliary Services for parking tickets?
If you have a hold on your account for outstanding parking tickets, please contact us at firstname.lastname@example.org for assistance. Parking summonses can be paid through our webpage .
Will CSI Campus Dining be open this Spring?
We're happy to report that 1C Campus Dining service will be open for our Dolphin Cove residents, staff and other staff or faculty that may be on campus. However, our other locations will remain closed while the College continues to operate remotely. While we will be open, people will not be permitted to dine in 1C.; all food is takeout only.
Campus Dining Hours
We will be operating on one shift schedule for the start of the semester to comply with local state and federal guidelines regarding best practices for safety regarding the pandemic. Our hours will be:
- Monday-Thursday 11 AM-6 PM
- Friday 11 AM-5 PM
- Saturday and Sunday noon -4 PM
Please check the website for holiday and no class schedule hours.
- This semester we will have breakfast available all day in addition to having convenience breakfast food items available for purchase.
- We have redesigned the servery and service flow to serve you as safely and quickly as possible. Our staff will gather your food choices for you, wrap and bag everything to-go.
- As part of our redesign, we have streamlined our menu choices to facilitate the best quality food items that can be packaged in this to-go format.
- Additionally, vending machines in Dolphin Cove North and South and 1C will be available.
- Food allergies and special dietary needs: We are eager and pleased to make any provisions necessary to accommodate special needs. Please contact the Campus Dining team to communicate any requests or suggestions. You can contact us via email Dining@csi.cuny.edu or by phone 718.982.3027
Ordering for delivery
- We are finalizing a mobile app that will go live by early February. Until then, you can view the menu online and our daily specials posted on our Instagram page @CSIcampusdining, along with a link to place your order. All orders must be paid with either Dining Dollars (Meal Plan) or with FinBucks. We will deliver to the lobby of your dorm building; you are responsible for collecting your order from there.
- To ensure our students' and staffs' health, we will be operating exclusively using a pick-up model if you choose to come up to the Campus Center to order your food in-person. All patrons will be expected to practice social distancing when ordering and picking-up their order.
Methods of Payments
- We accept cash but recommend rather than using cash, for safety, ease and convenience, you load funds on to your Dolphin card FinBucks.
- We also accept credit cards but again recommend you use your card to upload funds onto your FinBucks.
- Please visit the Parking and Dolphin card services web site for more information on meal plans and declining balance accounts.
- As a final note, community restaurants are permitted to deliver to Dolphin Cove.
Thank you in advance for your cooperation and your patronage as we work to provide great food options in a safe and healthy environment.
Who can I contact if I need assistance with my meal plan?
The Dolphin Card Office is available to manage and assist residential students or any students taking in-person classes with any questions or concerns regarding meal plans. Should you have a hold on your account for an outstanding meal plan charge or need any assistance managing your account, please email us at email@example.com or call 718.982.2294.
Student Health Information
I want to utilize the services provided in Health and Wellness Services. Are any options available?
Health and Wellness Services, including the Student Health Center, is also available to all students virtually. Health and Wellness offers telehealth--a safe and easy way to connect with the nurse practitioner and nurse via secure video. The provider will assess and evaluate your condition and/or concern. Most students will be able to have a physical exam for programs, sick visits, consultation, or STI testing. If you have questions about COVID-19 or other health concerns, please email us at firstname.lastname@example.org.
I am feeling stressed and anxious about the upcoming semester. Are personal counseling services available?
All students have virtual access to the Counseling Center to minimize the interruption to the learning environment caused by mental health concerns. Secure video or telephone counseling is available, medication services continue, same-day virtual drop-in appointments may be made, and after-hours services remain in place. Also, the virtual group program will commence once the semester begins. For more information, contact the Counseling Center at email@example.com. If you have an immediate need to speak to a counselor, please call 718.982.2391.
What do I do if I test positive for COVID-19 or am considered a close contact to someone who tested positive?
The College is here to help you during this difficult time.
- If you are a residential student, please notify a staff member at Dolphin Cove immediately by calling 718.982.3019. More details about the residence halls and COVID-19 may be found here.
- All non-residential students should contact Danielle Dimitrov, Esq., Executive Director of Student Services and Student Affairs Coronavirus Liaison via email: Danielle.Dimitrov@csi.cuny.edu.
- The College follows contract tracing protocols in accordance with City and State departments of health. It will need to know immediately if a student who tested positive for COVID-19 has been on campus for a class or other sanctioned visit.
The CSI Health Center staff will be in touch with students who test positive for COVID-19 to monitor symptoms and advise accordingly. We also will assist with academic accommodations and emergency funding, if qualified. For more information about campuses processed related to COVID-19, please click here.
The CSI Athletics, Intramurals and Recreation Department recently suspended all varsity intercollegiate competition for their sports teams for the Fall 2020 semester. Plans are in place to continue CSI's progression within the East Coast Conference in NCAA Division II in 14 varsity sports, with play scheduled to resume in January, 2021. Despite the lack of organized physical activity from a competitive standpoint, the program is working with city, state, and local officials, along with the ECC and the NCAA, to institute proper planning towards return-to-play initiatives. A Resocialization Plan, that includes a phasing-in of activity, social-distancing protocols and testing measures, is currently being developed, to be implemented as facility opening and socialization efforts return to campus.
Sports and Recreation Center facilities remain closed at this time, but just as remote learning has emerged to the forefront during the pandemic, so too has remote activity with student-athletes adapting to remote strength and conditioning training and exercise regimens from the comforts of their own home. These initiatives will continue to the general student body, those both on and off campus, through the CSI Intramural program, which will offer activities for the general student population to take part in remotely, to strengthen both mind and body. These initiatives will bolster Student Life on campus.
CSI has also utilized the summer to fortify an official Esports team, to begin competitive play, remotely, within the ECC. The coeducational sport is CSI's 16th varsity sport, and will commence competition in the fall in games such as Overwatch, League of Legends, and Valorant. For full intramural schedules, to get involved in esports, and for general athletics updates, visit http://www.csidolphins.com for more information.
CSI Athletics' top priority remains the health and safety of its constituents, and to keep communication lines clear during the process. Up to the minute information on athletic activity, facility reopening, and in-person resocialization efforts can be found on CSI Athletics' Official COVID-19 Landing Page located HERE, or by visiting http://www.csidolphins.com/COVID-19
Thank you for your interest in visiting CSI's magnificent campus. As the health and safety of our guests is of our utmost concern, we have made the decision to place precautionary restrictions on visits and other events including the postponement of the scheduled departmental information sessions and campus tours.
Our Recruitment and Admissions Virtual Office is open Monday - Friday, from 9:00 am - 4:00 pm for live private chats with our staff.
As we understand the importance of campus visits in your college selection process we have developed alternatives to assist you with your decision.
Information for Employees
The CUNY Work/Life Program
The CUNY Work/Life Program is an important benefit for all employees and their families. The program is offered through CCA@YourService at no charge to the employee or members of the employee's family to help them balance the demands of their professional and personal lives.
As schools announce their plans for virtual classrooms or limited, in-person instruction due to COVID-19, many working parents are in need of practical solutions. Please be reminded that you and your family have access to skilled researchers, committed to identifying custom-matched resources and referrals, including child care, tutoring, and social-emotional support. Free, confidential and available 24/7, CCA@YourService can help you balance work, family, and personal life, especially during these unprecedented times.
Call 800-833-8707 or log onto www.myccaonline.com and use "cuny" for the Company Code to get started.
Mandatory Return to Work Training for CUNY employees
As per the directive issued by New York State, training is required for all employees who will be in the City University of New York offices/facilities going forward. This includes employees returning to work according to approved plans and employees deemed essential already working onsite.
To facilitate this training, all active CUNY employees have been registered for New York State COVID- 19 Response: Return to Work Training. This training is provided via CUNY Blackboard.
This training is mandatory and you must complete this training to be allowed to work onsite.
Please log into CUNY Blackboard to complete the course. The course is available under the My Organizations.
Blackboard training instructions can be found at: https://www2.cuny.edu/about/administration/offices/cis/core-functions/cuny-blackboard/
****Please note, completing this training does not mean that you are authorized to return to work on campus; however, employees who are authorized are required to watch the training video before returning to work onsite. Employees who continue to work remotely are not required to watch the training video at this time. ****
If you have any questions, please do not hesitate to contact Human Resources via email at HumanResources@csi.cuny.edu
College Contacts and Communication
Why do official email notifications go to my CIX account and not my personal email?
For security purposes, emails will NOT be sent to personal accounts. You should check your CIX email frequently for official communications and updates.
Where can I find contact information for my professors and other College personnel and offices?
Effective communication is a key pillar of success, and we encourage students to be proactive in their approach to it. Faculty will list their contact information on their syllabi, and Academic Departments and Student Services offices will include contact information on their respective webpages. However, you may also use the CSI Directory to search for individuals by name or department. Email is the preferred method of communication during the pandemic.