FAQs

How will instruction be delivered during Fall 2020?
Instruction will be delivered primarily through distance or remote learning.  In fact, more than 90% of all sections have already been moved to this format. 


What is distance learning or remote learning?
Distance learning or remote learning occurs when students and their instructors are in different geographical locations, and the instruction occurs on an electronic device, such as a computer or mobile phone. The learning can happen in a synchronous environment, in which all participants are connected at the same time or in an asynchronous environment, when participants are engaged in learning at different times.  An example of synchronous is when the course meets virtually on the same day and at the same time as listed in the catalog.  An example of asynchronous is when faculty members record their lectures and students may view them at any time. 


Where can I learn more about the CSI resources available for distance or remote learning?
There are many Online Resources and IT Help and Support available to students.  There is also  a survey you may take that will help you be successful when distance learning.  


Will any courses be held in-person during the Fall semester?
NYC entered Phase 4 of the New York Forward Reopening Plan.  Phase 4 covers the reopening of higher education. Thus, there may be a few courses that are held in-person.  Those courses might be those that require professional equipment, performing and studio arts, and clinical placements. The College is preparing the campus to hold this very limited number of in-person classes safely.  Students who still have a course(s) coded as in-person in CUNYfirst will receive specific information regarding the start date for in-person meetings. Therefore, do not come to campus for an in-person class until you are directed to do so. 


If I have an in-person course and I cannot take it due to COVID-19 concerns for myself or a member of my household, what can I do? 
Please send an email explaining your situation to coronavirus@csi.cuny.edu.  A staff member will follow-up to discuss your options. 


How will student services offices assist students in the Fall?
Given CSI’s large campus footprint and many buildings, it will take some time before we can accommodate large numbers of students on campus.  Fortunately,  student service offices successfully migrated to the virtual environment. From advisement to counseling to financial aid to student life, these offices, and many others will continue to serve our students remotely.  


Will any student services be provided in-person in the Fall?
Essential services like the CSI Food Pantry, which must have an in-person component, have remained open all summer and will continue to accept appointments
To the extent possible, the College is taking the necessary safety steps to provide other in-person services such as childcare, computer labs, and library services.  More details will be forthcoming. 


How will library services be provided in the Fall? 

  • Although the Library in the 1L Building is not slated to be open when the Fall semester begins, the Library is still here to help you with your research and to complete your assignments.
  • You can reach us using our 24/7 chat reference services
  • The majority of our materials are also available 24/7 through our database and journal subscriptions, open access platforms, and ebooks. Access to these online resources are available by using your SLAS log in.  
  • Search for books, articles, and more directly from the homepage using OneSearch
  • Access databases for articles and ebooks using our A-Z list. 
  • We also created subject, topic, and course-specific research guides/websites.
  • Library faculty also developed a growing suite of video and interactive tutorials to teach information literacy concepts and skills: 

Please don't hesitate to reach out, while the building is closed, we are still here to help! 


I am feeling stressed and anxious about the upcoming semester.  Are personal counseling services available?
All students have virtual access to the Counseling Center to minimize the interruption to the learning environment caused by mental health concerns.  Secure video or telephone counseling is available, medication services continue, same-day virtual drop-in appointments may be made, and after-hours services remain in place.  Also, the virtual group program will commence once the semester begins.  For more information, contact the Counseling Center at counseling@csi.cuny.edu.  If you have an immediate need to speak to a counselor, please call 718.982.2391. 


I want to utilize the services provided in Health and Wellness Services.  Are any options available?
Health and Wellness Services, including the Student Health Center, is also available to all students virtually.  Health and Wellness offers telehealth--a safe and easy way to connect with the nurse practitioner and nurse via secure video. The provider will assess and evaluate your condition and/or concern. Most students will be able to have a physical exam for programs, sick visits, consultation, or STI testing.  In the case of confirmed or suspected cases of COVID-19, the Student Health Center can remotely monitor students daily via temperature checks and symptom screening, and they may recommend a visit to a medical provider for an in-person clinical evaluation if severe symptoms present.   


Why do official email notifications go to my CIX account and not my personal email?
For security purposes, emails will NOT be sent to personal accounts.  You should check your CIX email frequently for official communications and updates.


Will the CSI Bookstore be open this Fall?

The CSI Bookstore offers limited in-person appointments to pick up books ordered on their Website and for returns. The textbook section will not be open for viewing.  All students, including residential students, must schedule appointments. You may also order books or supplies online. Please visit their Website. All online orders are being filled within 48 hours, and orders that total over $49 qualify for free shipping.

You may schedule an appointment through the Navigate App or online. When scheduling an appointment, please note that Academic Advisement is the appointment type and the CSI Book Store is the office with which you would like to schedule. You will also be required to choose the location (CSI Book Store 1C-105) and the days/times available. Confirmation and reminder emails/texts regarding the appointment will be sent to you. If you are having issues scheduling an appointment, please email navigatecsi@csi.cuny.edu for assistance.

Only students with an appointment and approved wellness screening** will be permitted on campus, unless another person, such as a parent/guardian, is needed. That person will also need an approved wellness screening** for campus admittance.  

On the day of the appointment, please enter through the Victory Blvd. entrance. Social distancing is required and everyone must wear face coverings at all times. Campus Security will check to make sure you have a confirmed appointment and wellness screening. Upon arrival at the CSI Bookstore, you will be required to check-in for your appointment through the Navigate App or online. Please wait for an email, text, or phone call with the next steps.
**CUNY requires everyone who is approved to come to campus must also pass a quick survey that asks five short questions and is accessible through Everbridge’s health screening app. Please use this Instructional Guide for accessing and using the app.  You must take the survey prior to your arrival on campus.  Visitors/Parents/Guardians should use the Visitors’ Guide for instructions. Based on the answers provided, you will receive confirmation on your phone or email that clears you to enter the college or office. Those not cleared to enter will be given additional guidance on what they should do next. Please also review these FAQs if you have a question.  

YOU WILL NOT BE PERMITTED ON CAMPUS WITHOUT AN APPROVED APPOINTMENT AND CLEARANCE THROUGH THE EVERBRIDGE APP! 


Will the Childcare Center be open this Fall?
We are readying the childcare center for re-opening, but first, our safety plan must be approved by CUNY.  While we do not have a date right now for re-opening, we anticipate it will be this semester.  Students will be notified of DOE requirements for 3K and PKA.  Per the NYC Department of Health guidelines, group sizes have been reduced. Thus, we will not be able to accommodate the same number of children in-person at this time, so we will continue to offer a virtual option as well. As soon as we have definitive answers, an announcement will be sent regarding the start of in-person and virtual childcare.  If you have questions, please email childrenscenter@csi.cuny.edu.  


Will loaner computer devices be available?    
Students who are enrolled for the Fall 2020 semester may submit a device request. If you are not registered for the Fall 2020 semester at the time of the application, you will not be eligible for a device. The submission of this form does not guarantee a device or the type of device you would prefer since quantity is limited.  These are loaner devices and must be returned.  If you are having trouble accessing the form, contact the Office of Student Success at studentsuccess@csi.cuny.edu.  In the subject line of the email, please include Device Request.


Will tutoring be available?
Free tutoring is offered on a virtual “walk-in” basis throughout the year. During the distance learning period, tutoring sessions take place virtually through Blackboard Collaborate. Students may access CSI’s free tutoring services on the website


How can I obtain my DolphinCard (ID) for the Fall Semester?
At this time, ID cards will only be distributed to Dolphin Cove residents and any students taking classes on campus.  Please access the Dolphin Card Office webpage and follow the link for online Photo Submission.  Upon receiving notification of photo approval, you will be informed via email of how your ID card can be obtained.   Please contact DolphinCard@csi.cuny.edu with any additional questions or concerns. 


Will I be reimbursed for my Spring parking fee?  Will I have to pay for parking in the Fall?
Students who graduated in June or August of 2020 will be refunded their Spring 2020 parking fees.  If you graduated, please contact the Office of Parking Services at ops@csi.cuny.edu so that they can begin the reimbursement process.  
All other students who paid for parking in Spring 2020 will be credited for parking in a future semester.  The following students will be required to obtain a Fall parking decal:

  • Dolphin Cove residents who are parking on campus.
  • Returning students who are taking in-person classes this Fall and who paid for parking in the Spring will have their accounts credited and will not have any out-of-pocket expenses.
  • New students coming to campus for in-person classes will be assessed a pro-rated fee.  

Who can I contact if I need assistance with my meal plan?
The Dolphin Card Office is available to manage and assist residential students or students taking in-person classes with any questions or concerns regarding meal plans.  All dining options will be grab and go to minimize the risks associated with COVID-19.  Please email  DolphinCard@csi.cuny.edu or call 718.982.2294, if you have questions. 


Where can I find contact Information for my professors or other College personnel?

Effective communication is a key pillar of success, and we encourage students to be proactive in their approach to it. Faculty will list their contact information on their syllabi, and Academic Departments & Student Services offices will include contact information on their respective webpages. However, you may also use the CSI Directory to search for individuals by name or department. Email is the preferred method of communication during the pandemic.


How can I get issues with my CIX account addressed?

For any issues relating to your CIX account, you may either complete this form, or you may email the help desk at heldesk@csi.cuny.edu.

It is important to provide your student ID (emplid) as well as your contact information with either means of communication. The more information you provide, the easier and faster it will be for the helpdesk to provide you with assistance.  


What do I do if I have problems with my SLAS account?

For issues with your SLAS account, such as resetting your password,  you may either complete this form, or you may email the help desk at helpdesk@csi.cuny.edu.

It is important to provide your student ID (emplid) as well as your contact information with either means of communication. The more information you provide, the easier and faster it will be for the helpdesk to provide you with assistance.  


If I decide to change my major or to add a minor, how would I do this?

If you would like to make any changes to your major, you should first speak with your academic advisor, and once you have made an informed decision, you will use this form to update your record.   


Where do I go if I need an academic accommodation due to a disability or had an IEP in high school?

The Center for Student Accessibility (CSA) continues to provide students with the same quality of service virtually, including the provision of academic accommodations.  Contact CSA directly to register and/or ask questions.  They may be reached at  CSA@csi.cuny.edu  or by calling 718-982-2510. 


When is the last day to drop a class(es) with a full refund?
August 25, 2020, however, please see the academic calendar for all important dates and deadlines.


When is the last day to add classes? 
September 1, 2020 is the last day to add/swap classes, however, late fees may apply. Please see the academic calendar for all important dates and deadlines.


What student activities are planned for Fall 2020?

We may be in a remote environment, but your Student Activiy Fee is still making an active student life possible. Student groups (clubs, organizations, publications) are all operating and planning meetings and events for CSI students.  We encourage all students to download the CORQ App (Google Play or Apple Store) to search for events and involvement opportunities.  Students are also encouraged to form their own student clubs. Information about starting a club can be found on the CSI website.  Our groups are using the student activity fees to offer as many community building and educational programs as possible to support the mission of the College and give our students a complete college experience. 


The Office of Student Life is committed to keeping students connected while distance learning and has planned a variety of events including programs through the LGBTQ Resource Center, Pluralism and Diversity program, Leadership development opportunities, and social events (check out our Open Mic Nights).  All of these events and opportunities can be found on CORQ or CSI Connect .  If you are a first year student, please use the CORQ App to help you complete your CLUE requirement


Please reach out if you have questions to studentlife@csi.cuny.edu and follow us on social media: @csi_studentlife (instagram), CSIOfficeofStudentLife (Facebook), @CSIStudentLife (Twitter). 

Prior To Your Arrival

All CUNY campus locations require that all faculty, staff, and students complete the Everbridge Health Checker app. before coming to a Campus location. This simple Symptom Checker can be accessed from your mobile phone each day before your visit to a CUNY building. 


After a brief one-time setup of the Everbridge app, the daily Symptom Checker takes less than two minutes to complete. It is an important reminder to consider whether you have symptoms of – or have been exposed to someone with – COVID-19 before you enter a CUNY facility. The Symptom Checker results in either a green token (approved to come in) or a red token (not approved to come in), and you will be required to show your results to the screeners at your CUNY location upon entry. 

Download Everbridge Health Checker 

Academics

How will instruction be delivered during Fall 2020?
Instruction will be delivered primarily through distance or remote learning.  In fact, more than 90% of all sections have already been moved to this format. 


What is distance learning or remote learning?
Distance learning or remote learning occurs when students and their instructors are in different geographical locations, and the instruction occurs on an electronic device, such as a computer or mobile phone. The learning can happen in a synchronous environment, in which all participants are connected at the same time or in an asynchronous environment, when participants are engaged in learning at different times.  An example of synchronous is when the course meets virtually on the same day and at the same time as listed in the catalog.  An example of asynchronous is when faculty members record their lectures and students may view them at any time. 


Where can I learn more about the CSI resources available for distance or remote learning?
There are many Online Resources and IT Help and Support available to students.  There is also  a survey you may take that will help you be successful when distance learning.  


Will any courses be held in-person during the Fall semester?
NYC entered Phase 4 of the New York Forward Reopening Plan.  Phase 4 covers the reopening of higher education. Thus, there may be a few courses that are held in-person.  Those courses might be those that require professional equipment, performing and studio arts, and clinical placements. The College is preparing the campus to hold this very limited number of in-person classes safely.  Students who still have a course(s) coded as in-person in CUNYfirst will receive specific information regarding the start date for in-person meetings. Therefore, do not come to campus for an in-person class until you are directed to do so. 

Technology Resources

CSI provides students, faculty and staff with access to important resources and support that enables them to flourish in their work and studies and benefit from education opportunities beyond the classroom.

In order to help our students and faculty locate the best online resources, we've tailored this group of the most useful links that offer exactly what you need for achieving success at CSI.  Visit 

CSI Campus Dining  

CSI Campus Dining   Fall 2020
We’re happy to report that 1C Campus Dining service will be open for our Dolphin Cove residents, staff and other staff or faculty that may be on campus. However, our other locations will remain closed while the College continues to operate remotely. While we will be open, people will not be permitted to dine in 1C.

Campus Dining Hours 
For the start of the semester, we will be operating on 1 shift schedule in order to comply with local state and federal guidelines regarding best practices for safety regarding the pandemic. Our hours will be:

  • Monday-Thursday 12 noon-7PM
  • Friday 12 noon-6PM
  • Saturday and Sunday 2PM-6PM
  • Please check the website for holiday and no class schedule hours. 


Menu

  • This semester we will have breakfast available all day in addition to having convenience breakfast food items available for purchase.
  • We have re-designed the servery and the flow of service in order to serve you as safely and quickly as possible.  Our staff will gather your food choices for you, wrap and bag everything to-go. 
  • As part of our redesign we have streamlined our menu choices to facilitate the best quality food items that can be packaged in this to-go format. 
  • Additionally, Vending machines in Dolphin Cove North and South and in 1C will be available.

Food allergies and special dietary needs: We are eager and pleased to make any provisions necessary to accommodate special needs. Please contact the Campus Dining team to communicate any requests or suggestions.

Ordering and pick-up

  • We are finalizing a mobile app that will go live by mid-September. Until then, you can view the menu online and place your order  via Email Dining@csi.cuny.edu or Phone 718.982.3027 
  • In an effort to ensure the health of our students and staff, we will be operating exclusively using a pick-up model and all patrons will be expected to practice social distancing when picking-up their order. 
  • Delivery will not initially be available, however we are working on making that service available in the near future. 

Methods of Payments 

  • We accept cash but recommend rather than use cash, fpr safety, ease and convenience, you load funds on to your Dolphin card FinBucks.
  • We also accept credit cards but again recommend you use your card to upload funds onto you FinBucks.  
  • Please visit the Parking and Dolphin card services web site for more information on meal plans and declining balance accounts.
  • As a final note, community restaurants are permitted to deliver to Dolphin Cove. 

We thank you in advance for your cooperation and your patronage as we work to provide great food options in a safe and healthy environment.

Extracurricular Activities - Athletics

Athletics
The CSI Athletics, Intramurals and Recreation Department recently suspended all varsity intercollegiate competition for their sports teams for the Fall 2020 semester. Plans are in place to continue CSI's  progression within the East Coast Conference in NCAA Division II in 14 varsity sports, with play scheduled to resume in January, 2021.  Despite the lack of organized physical activity from a competitive standpoint, the program is working with city, state, and local officials, along with the ECC and the NCAA, to institute proper planning towards return-to-play initiatives.  A Resocialization Plan, that includes a phasing-in of activity, social-distancing protocols and testing measures, is currently being developed, to be implemented as facility opening and socialization efforts return to campus.


Sports and Recreation Center facilities remain closed at this time, but just as remote learning has emerged to the forefront during the pandemic, so too has remote activity with student-athletes adapting to remote strength and conditioning training and exercise regimens from the comforts of their own home. These initiatives will continue to the general student body, those both on and off campus, through the CSI Intramural program, which will offer activities for the general student population to take part in remotely, to strengthen both mind and body.  These initiatives will bolster Student Life on campus.  


CSI has also utilized the summer to fortify an official Esports team, to begin competitive play, remotely, within the ECC.  The coeducational sport is CSI's 16th varsity sport, and will commence competition in the fall in games such as Overwatch, League of Legends, and Valorant.  For full intramural schedules, to get involved in esports, and for general athletics updates, visit http://www.csidolphins.com for more information.


CSI Athletics' top priority remains the health and safety of its constituents, and to keep communication lines clear during the process.  Up to the minute information on athletic activity, facility reopening, and in-person resocialization efforts can be found on CSI Athletics' Official COVID-19 Landing Page located HERE, or by visiting http://www.csidolphins.com/COVID-19  

 

 

Student Health Information

I want to utilize the services provided in Health and Wellness Services.  Are any options available?
Health and Wellness Services, including the Student Health Center, is also available to all students virtually.  Health and Wellness offers telehealth--a safe and easy way to connect with the nurse practitioner and nurse via secure video. The provider will assess and evaluate your condition and/or concern. Most students will be able to have a physical exam for programs, sick visits, consultation, or STI testing.  In the case of confirmed or suspected cases of COVID-19, the Student Health Center can remotely monitor students daily via temperature checks and symptom screening, and they may recommend a visit to a medical provider for an in-person clinical evaluation if severe symptoms present.   


I am feeling stressed and anxious about the upcoming semester.  Are personal counseling services available?
All students have virtual access to the Counseling Center to minimize the interruption to the learning environment caused by mental health concerns.  Secure video or telephone counseling is available, medication services continue, same-day virtual drop-in appointments may be made, and after-hours services remain in place.  Also, the virtual group program will commence once the semester begins.  For more information, contact the Counseling Center at counseling@csi.cuny.edu.  If you have an immediate need to speak to a counselor, please call 718.982.2391. 

Admissions

Thank you for your interest in visiting CSI's magnificent campus.   As the health and safety of our guests is of our utmost concern, w​e have made the decision to place precautionary restrictions on visits and other events including the postponement of the scheduled departmental information sessions and campus tours. 

Our Recruitment and Admissions Virtual Office is open Monday - Friday, from 9:00 am - 4:00 pm for live private chats with our staff.

As we  understand the importance of campus visits in your college selection process we have developed alternatives to assist you with your decision. 

Information for Employees

The CUNY Work/Life Program

The CUNY Work/Life Program is an important benefit for all employees and their families. The program is offered through CCA@YourService at no charge to the employee or members of the employee's family to help them balance the demands of their professional and personal lives. 

As schools announce their plans for virtual classrooms or limited, in-person instruction due to COVID-19, many working parents are in need of practical solutions. Please be reminded that you and your family have access to skilled researchers, committed to identifying custom-matched resources and referrals, including child care, tutoring, and social-emotional support. Free, confidential and available 24/7, CCA@YourService can help you balance work, family, and personal life, especially during these unprecedented times. 

Call 800-833-8707 or log onto www.myccaonline.com  and use "cuny" for the Company Code to get started. 


Mandatory Return to Work Training for CUNY employees

As per the directive issued by New York State, training is required for all employees who will be in the City University of New York offices/facilities going forward. This includes employees returning to work according to approved plans and employees deemed essential already working onsite.   

To facilitate this training, all active CUNY employees have been registered for New York State COVID- 19 Response: Return to Work Training. This training is provided via CUNY Blackboard. 

This training is mandatory and you must complete this training to be allowed to work onsite.  

Please log into CUNY Blackboard to complete the course. The course is available under the My Organizations. 

Blackboard training instructions can be found at: https://www2.cuny.edu/about/administration/offices/cis/core-functions/cuny-blackboard/

****Please note, completing this training does not mean that you are authorized to return to work on campus; however, employees who are authorized are required to watch the training video before returning to work onsite. Employees who continue to work remotely are not required to watch the training video at this time. ****

If you have any questions, please do not hesitate to contact Human Resources via email at HumanResources@csi.cuny.edu


 

Covid 19 Information

CARES Act Student Emergency Funds

Carroll and Milton Petries Student Emergency Grant Fund