The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns. In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal. We also schedule the computer laboratories for classes.
Contact by Telephone: 718.982.HELP
Report a Problem: Online Form
Contact by Email: helpdesk@csi.cuny.edu
Services
- CUNY VDI
- KACE ITS Ticketing System
- Laptop Checkout System
- LogMeIn In Rescue - Software enables the HelpDesk to remotely access your computer for faster service. Call 718.982.HELP and a technician will assist you.
- Service for Library Users with Disabilities
- Software Inventory
- Video Repository
Forms & Instructions
- Helpful Forms & Instructions
Where you can find instructions for CUNYfirst, email, password reset, Wi-Fi, voicemail and more.
Office of Information Technology Services
HelpDesk Schedule for Summer 2017
The HelpDesk is located in Building 2A, Room 306D.
May 29th – June 2nd
| Days | Times |
| Monday - Friday | 9:00am – 5:00pm |
June 5th – July 27th
| Days | Times |
| Monday - Thursday | 9:00am – 7:00pm |
| Friday | 9:00am – 5:00pm* |
| Saturday | CLOSED |
| Sunday | CLOSED |
| *The office will be closed on the following dates: May 29th , June 30th, July 4th, July 14th and July 21nd |
|
July 28th – August 24th
| Days | Times |
| Monday - Friday | 9:00am – 5:00pm* |
| Saturday | CLOSED |
| Sunday | CLOSED |
| *The office will be closed on the following dates: July 28th, August 4th and August 11th |
|
Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu
Office of Technology Systems
Open Computer Lab
Schedule for Spring 2017
| Hours of Operation | |
|---|---|
| 1C-213 | |
| Monday - Thursday | 11:00am - 8:00pm |
| Friday | 9:00am - 5:00pm |
| Saturday & Sunday | Closed |
| 3N-217 | |
| Monday - Thursday | 9:00am - 10:00pm |
| Friday | 9:00am - 6:00pm |
| Saturday | 9:00am - 4:00pm |
| Sunday | Closed |
| 1L-212 | |
| Monday - Thursday | 8:00am – midnight |
| Friday | 8:00am – midnight |
| Saturday | 8:00am – midnight |
| Sunday | 9:00am – midnight |
| 1L-202 | |
| Monday - Thursday | 10:00am - 10:00pm |
| Friday | 10:00am - 10:00pm |
| Saturday | Closed |
| Sunday | Closed |
|
The labs will be closed on the following dates: |
|
All hours are subject to change.
**Student login ID's and passwords are required to logon to all computers.**
Contact by Telephone:
718-982-3695
Contact by Email: helpdesk@csi.cuny.edu
Office of Information Technology Services
IT Doctor Schedule for Summer 2017
The HelpDesk is located in Building 2A, Room 306D.
May 29th – June 2nd
| Days | Times |
| Monday - Friday | CLOSED |
June 5th – July 27th
| Days | Times |
| Monday - Thursday | 9:00am – 5:00pm |
| Friday | CLOSED |
| Saturday | CLOSED |
| Sunday | CLOSED |
| *The IT Doctor will be closed on the following date: July 4th |
|
July 28th – August 24th
| Days | Times |
| Monday - Friday | CLOSED |
| Saturday | CLOSED |
| Sunday | CLOSED |
Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu