The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns. In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal. We also schedule the computer laboratories for classes.
Contact by Telephone: 718.982.HELP
Report a Problem: Online Form
Contact by Email: helpdesk@csi.cuny.edu
Services
- CUNY VDI
- KACE ITS Ticketing System
- Laptop Checkout System
- LogMeIn In Rescue - Software enables the HelpDesk to remotely access your computer for faster service. Call 718.982.HELP and a technician will assist you.
- Service for Library Users with Disabilities
- Software Inventory
- Video Repository
Forms & Instructions
- Helpful Forms & Instructions
Where you can find instructions for CUNYfirst, email, password reset, Wi-Fi, voicemail and more.
Office of Information Technology Services
HelpDesk Schedule for Fall 2018
(August 27, 2018 – December 21, 2018)
The HelpDesk is located in 2A-306D.
| Days | Times |
| Monday - Thursday | 8:00am – 7:00pm |
| Friday | 8:00am – 5:00pm |
| Saturday | 9:00am – 5:00pm |
| Sunday | Closed |
|
The office will be closed on the following dates: |
|
Contact by Telephone:
718-982-HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu
Office of Information Technology Services
St. George – HelpDesk Schedule for Fall 2018
(August 27, 2018 – December 21, 2018)
The St. George ITS HelpDesk is located in Room 101.
| Days | Times |
| Monday - Thursday | 7:30am – 7:30pm |
| Friday | 8:00am – 4:00pm |
| Saturday | 8:30am – 1:30pm |
| Sunday | Closed |
|
The HelpDesk at St. George will be closed on the following dates: |
|
Contact by Telephone:
718-982-HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu
Office of Technology Systems
Open Computer Lab
Schedule for Fall 2018
| Hours of Operation | |
|---|---|
| 1C-213 | |
| Monday - Thursday | 11:30am – 4:30pm |
| Friday | Closed |
| Saturday & Sunday | Closed |
| 3N-217 | |
| Monday - Thursday | 9:00am – 10:00pm |
| Friday | 9:00am – 6:00pm |
| Saturday | 9:00am – 2:00pm |
| Sunday | Closed |
| 1L-212 | |
| Monday - Thursday | 8:00am – Midnight |
| Friday | 8:00am – 10:00pm |
| Saturday | 8:00am – 8:00pm |
| Sunday | 10:00am – 8:00pm |
| 1L-202 | |
| Monday - Thursday | 10:00am – 6:30pm |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
|
The labs will be closed on the following dates: Monday, September 3rd A shortened schedule will be in effect when classes are not in session All hours are subject to change. |
|
**Student login ID's and passwords are required to logon to all computers.**
Contact by Telephone:
718-982-3695
Contact by Email: helpdesk@csi.cuny.edu
Office of Information Technology Services
IT Doctor Schedule for Fall 2018
(August 27, 2018 – December 21, 2018)
IT Doctor is located at the Reference Desk in the Library
| Days | Times |
| Monday - Friday | 9:00am – 7:00pm |
| Saturday - Sunday | Closed |
| *Hours are when classes are in session and are subject to change* | |
Contact by Telephone:
718-982-HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu