About AdvisorTrac

AdvisorTrac is web-based appointment scheduling software that provides students with the privilege of signing up for an appointment with CAAS advisors, attending group advising sessions, and viewing walk-in hours.  As such, it provides students with a comprehensive array of opportunities to receive academic advising services whether it’s through one-on-one appointments, group advising (required for first semester freshmen), or drop-in hours.  Taking advantage of AdvisorTrac and participating in early advisement can ensure that you receive appropriate service in a timely fashion, paving the way for a smooth registration period.

Student Instructions for Using AdvisorTrac

  Frequently Asked Questions

  1. Who can sign up for appointments using AdvisorTrac?
  2. What is the difference between appointment and walk-in services?
  3. How do I sign up for an appointment?
  4. How far in advance do I need to make an appointment?
  5. What is the CAAS normal office hour schedule?
  6. How soon do I need to cancel an appointment?
  7. How do I cancel an appointment?
  8. What happens if I miss an appointment?
  9. What do I need to bring for my advising appointment?
  10. What do I need to bring for walk-in hours?
  11. Who are Advisor 1, 2 and 3?
  12. Where can I find my Degree Audit?
  13. What is the Educational Plan and where can I find it?
  14. Why can’t I make an appointment with my faculty mentor using AdvisorTrac?
  15. Are walk-in advising services available during appointment-only hours?
  16. What are the freshman group advising sessions?
  17. Can I decline advisement on AdvisorTrac?


Who can sign up for appointments using AdvisorTrac?

AdvisorTrac can currently be used by the following groups of continuing CSI students to schedule advising services:

  • Students assigned to CAAS:
    • First semester freshmen are required to attend a group advising session which must be scheduled through AdvisorTrac.
    • Continuing students who are in the LIBARTS-AA, LIBASCI-AS, undeclared AAS/BA/BS programs, or in bachelor’s degree majors with less than 45 credits completed.

AdvisorTrac is not currently available to:

  • All continuing students who have officially declared majors at the associate or bachelor’s level in Accounting, Biology, Business, Computer Science, Engineering Science, English, Mathematics, Psychology, and SLS.
  • All other continuing students who are in bachelor’s degree programs with more than 45 credits completed.
  • Incoming freshmen students.  Entering freshmen students are required to attend New Student Orientation.
  • Incoming transfer students.  Transfer students are contacted by CAAS personnel to schedule their initial advising session.
  • Non-degree students.  Non-degree students (those wishing to take college courses but not currently seeking a degree) are seen during walk-in hours.


What is the difference between appointment and walk-in services?

Advising appointments provide very structured and timed service.  Therefore, students are required to prepare and bring certain completed documents with them to their appointment.  Arriving late or without the prepared documents will be considered a missed appointment. 

Walk-in services however, while still structured, are available on a first-come, first-served basis and preparation requirements for them are more flexible.

How do I sign up for an appointment?

Click here to sign up for an appointment.

How far in advance do I need to make an appointment?

Appointments can be scheduled up to 24 hours in advance.

What is the CAAS normal office hour schedule?

CAAS’ normal hours of operation for the Early Advisement and Registration Periods can be found below and are in effect when classes are in session.  All hours are subject to change based upon the College calendar, participation in College-wide programs, or other special circumstances.  Updated office hour information can be found on our website located here

How soon do I need to cancel an appointment?

All appointments must be cancelled at least 24 hours in advance.  Failure to do so will be considered a missed appointment.  If something happens at the last minute, you may call CAAS at 718.982.2280 and a staff member will assist you with cancelling your appointment. 

How do I cancel an appointment?

Click here for further information on how to use AdvisorTrac.

What happens if I miss an appointment?

Missed appointments result in the inability to schedule further appointments for the remainder of the term.  Students however, are still permitted to utilize walk-in hours.

What do I need to bring for my advising appointment?

Advising appointments are a privilege and required preparation.  When meeting with any CAAS advisor, you must bring a list of your questions, a copy of your Educational Plan, and your Degree Audit.  If you fail to bring these documents, you will be turned away and it will be considered a missed appointment.  

See our Early Advisement Resource Guide for more details.

What do I need to bring for walk-in hours?

You are encouraged to prepare for your walk-in advisement session by bringing a completed copy of your Educational Plan, your Degree Audit, and any questions you might have.

See our Early Advisement Resource Guide for more details.

Who are Advisor 1, 2 and 3?

“Advisor 1”, “Advisor 2”, and “Advisor 3” are generic placeholders used to identify how many advisors are available for appointment services.

Where can I find my Degree Audit?

Degree Audits can be accessed and printed by selecting the “Student Advisement Degree Audit” link in your CUNY Portal.  If your desired major is currently not reflected on your audit, use the “What if” function to create a revised audit.  Further instructions can be obtained here.

What is the Educational Plan and where can I find it?

The Educational Plan allows you to plan your academic career by mapping out your course requirements, extracurricular activities, internships, and other academic goals.  You can complete your Educational Plan.

Why can’t I make an appointment with my faculty mentor using AdvisorTrac?

AdvisorTrac is currently only being used to offer appointments for students assigned to CAAS for their advisement needs.  If you are assigned to an academic department or school, please visit the faculty office hours page to view the current schedule of faculty mentor office hours.

Are walk-in advising services available during appointment-only hours?

Same-day service may be accommodated on a space-available basis, but only if CAAS is not fully booked with appointments.  Students who are eligible for appointment services are encouraged to take advantage of this option.  Please note that our front desk personnel are always available to address any general referral questions and to assist with booking appointments. 

What are the freshman group advising sessions?

All first semester freshmen are required to attend a group advising session.  In these sessions, you will learn to use the catalog, the DegreeWorks program, the Educational Plan, and other important advisement tools designed to help you successfully navigate your academic career. This session fulfills your mandatory academic advising requirement, and your CAAS advisement service indicator will be removed shortly after the session has concluded.  You will then be able to register on your assigned enrollment access date (located in your CUNYfirst account, in the “Enrollment Dates” section). To sign up for your group advising appointment session, go to “Centers,” choose “CAAS – First Semester Freshman Group Session,” and then select your intended major.

Can I decline advisement on AdvisorTrac?

No.  Students who wish to decline academic advisement must have an overall GPA of 2.0 or higher, must come in person during our operating hours to submit the required form in Building 1A-Room 101, and must be assigned to CAAS for their advisement services.   

Please note that CAAS does not remove advisement service indicators for any academic department.  Students assigned to an academic department or school for advisement must seek advising services from faculty mentors in those areas.  Be sure to seek their service early so you can both address your advisement concerns and make plans for the upcoming term in a timely manner.