Students

Your Success Team is your personal support network throughout your college journey! Your team may include your assigned academic advisor, faculty advisor, academic coach, instructors, and other staff members who are here to help you succeed.

Whether you have questions, need academic guidance, or want to connect with someone for support, your Success Team is here to help you navigate college and stay on track toward your goals.

How to Access Your Success Team in Navigate360

Follow these steps in the Navigate360 Student app:

1. Open the Navigate360 Student app on your phone and log in.
2. Tap the Waffle (grid) icon to open the app menu.
3. Select Resources.
4. Choose People from the Resources menu.
5. View your Success Team. Your assigned academic advisor, faculty advisor, instructors, and other team members will appear on the screen.
6. Tap a person's name to view their contact information, including their email address.

Your Success Team Is Here for You!

Don't hesitate to reach out when you need guidance, have questions, or need help navigating your college experience. Connecting with your Success Team is an important step toward achieving your academic goals!

How to Schedule an Appointment and View Appointment Invites

Need to meet with your advisor or schedule a tutoring appointment? 

Use the Navigate360 Student App to schedule appointments and view drop-in availability, respond to appointment invitations, and view upcoming and past appointments. Select the Appointments icon to get started.

Schedule An Appointment

1. Open the Navigate 360 Student app on your phone.
2. Select the Appointments  icon.
3. Select My Team to make appointments with your assigned Success Team (academic advisor, faculty advisor, academic coach)
4. Click on the name and answer questions about your preferred service, date, time, how you would like to meet, and location. 

A confirmation email with your appointment details will be sent to your campus email. You will also receive an email reminder the day before and a text message two hours before your appointment.

If no availability is listed, email your Success Team to request an appointment.

View Appointment Invites

1. Open the Navigate 360 Student app on your phone.
2. Select the Appointments  icon.
3. Click on the Appointment Invitation under Appointment Invites to view who from your Success Team or other support office may have requested you meet with them.
4. Choose a date and time that works for you.

A confirmation email with your appointment details will be sent to your campus email. You will also receive an email reminder the day before and a text message two hours before your appointment.

• Go to the "Appointments" tab and, under "Upcoming," select the appointment you wish to cancel.
• Scroll to the bottom and click "Cancel Appointment."
  • You can choose a cancellation reason from the drop-down menu or add a comment if you'd like.
• Click "Cancel Appointment" again to confirm.

Some campus offices offer drop-in appointments, allowing you to meet with staff without scheduling in advance. Drop-ins may be held in person or online, depending on the office.

To View Drop-In Times on the App:

• Open the "Appointments" tab
• Select "Schedule an Appointment"
• Under "Other Options," choose "View Drop-In Times"
• Select the office/department and the staff or faculty member you wish to meet with
• Review the details provided for drop-in availability:
  • In-person and virtual drop-in days/times may be listed
  • For virtual drop-ins, some offices may include a Zoom meeting link

How to Check In For A Scheduled Appointment, Drop-In, or Event:

Depending on the office/department, for in-person drop-in appointments, you will have to enter your EMPLID number directly in the Kiosk (iPad) or provide it to the staff member at the counter.  

• You might be prompted to select either to ‘Wait for a Specific Person’ or ‘Wait for the First Available Person.’ After making your selection, you’ll be added to the queue and seen by a staff member as soon as possible.
• If you have a pre-scheduled appointment, your advisor will know you are ready to meet once you’ve checked in!

• In the "My Docs" tab, you can access Notes and Progress Reports.
• Notes are where you can access important information related to your academic journey, including degree plans, course details, and resources added to your record.
• Progress Reports provide specific feedback on how you are progressing in your courses.

On the "Resources" tab, you’ll find a list of offices and programs available at the College of Staten Island.

• Under the "Places" section, browse by category to explore related resources.
• You can also use the search bar to quickly locate a specific resource by name.
• Tap on any resource to view more details, including email, website, phone number, and location.
• Tap the heart icon to a favorite resource. These can be quickly accessed in the "Favorites" tab.

• The "Holds" feature displays any active holds on your account that may prevent you from registering for classes.
• Click "View Details" to see more information about each hold, including how to resolve it and any additional instructions or helpful resources.

Study Buddy groups are a great way to collaborate with your peers—get help with homework, prepare for exams, and share study materials.

• Go to the “Study Buddies” tab to see a list of your current class sections.
• Select the section you’d like to join and click “Join.”
• Once you've joined, you'll see a list of other students who have also joined that group. You can choose to email all or select classmates directly from the platform.

TIP: You can join or leave a Study Buddy group at any time during the semester.

• In the “Calendar” tab, you’ll find important academic dates and major campus events all in one place.
• In the “Class Schedule” tab, you can view your current courses. Select any course to see detailed information, including the course description, meeting times, and room location. 

Journeys guide you through important steps and milestones throughout your academic career. Staff might assign you a Journey, but you can also explore and add your own. New topics are added throughout the year, so check back every so often to see what’s new.

• Open the ‘Journeys’ feature on the Navigate App. The main Journeys page displays any current Journeys you have assigned. Beneath that is a section for completed Journeys.
• Click ‘Explore All Journeys’ to find and add any journeys you are interested in. You can filter based on the Journey Name or Topic.

If you are experiencing any issues, contact Veronica.Dimeglio@csi.cuny.edu with your full name, username, EMPLID, and email address. Please note that it may take up to a day for your information, such as your email or class schedule, to be updated on the system.

• If your app is frozen or unresponsive, please close and relaunch the app.
• If you need to change your notification preferences, go to your “Account” and select “Notification Settings” to personalize them or add a phone number.
• For additional support, open the “Hand Raise” tab and create a new self-alert. Staff will reach out accordingly in the upcoming days to offer help.