Students

Need help with course selection or degree planning? Schedule a meeting with your advisor through the "Appointments" tab!

• Select "My Team" to view and make appointments with your assigned Success Team.
• You can also select "Schedule an Appointment" to find available times across various campus offices, including Student Services, Faculty Office Hours, Tutoring & Learning Centers, and more.
• Be sure to select the correct appointment type/service to ensure options that best match your needs appear.
• Once your appointment is scheduled, a confirmation email will be sent to your  CSI campus email.
• A reminder email will be sent the day before, and a text message 2 hours before the appointment—if you've provided a mobile number.

• Go to the "Appointments" tab and, under "Upcoming," select the appointment you wish to cancel.
• Scroll to the bottom and click "Cancel Appointment."
  • You can choose a cancellation reason from the drop-down menu or add a comment if you'd like.
• Click "Cancel Appointment" again to confirm.

How to View Drop-In Appointment Times

Some campus offices offer drop-in appointments, allowing you to meet with staff without scheduling in advance. Drop-ins may be held in person or online, depending on the office.

To View Drop-In Times on the App:

• Open the "Appointments" tab
• Select "Schedule an Appointment"
• Under "Other Options," choose "View Drop-In Times"
• Select the office/department and the staff or faculty member you wish to meet with
• Review the details provided for drop-in availability:
  • In-person and virtual drop-in days/times may be listed
  • For virtual drop-ins, some offices may include a Zoom meeting link

How to Check In For A Scheduled Appointment, Drop-In, or Event

Depending on the office/department, for in-person drop-in appointments, you will have to enter your EMPLID number directly in the Kiosk (iPad) or provide it to the staff member at the counter.  

• You might be prompted to select either to ‘Wait for a Specific Person’ or ‘Wait for the First Available Person.’ After making your selection, you’ll be added to the queue and seen by a staff member as soon as possible.
• If you have a pre-scheduled appointment, your advisor will know you are ready to meet once you’ve checked in!

After making your selection, you’ll be added to the queue and seen by a staff member as soon as possible.

• In the "My Docs" tab, you can access Notes and Progress Reports.
• Notes are where you can access important information related to your academic journey, including degree plans, course details, and resources added to your record.
• Progress Reports provide specific feedback on how you are progressing in their courses.

On the "Resources" tab, you’ll find a list of offices and programs available at the College of Staten Island.

• Under the "Places" section, browse by category to explore related resources.
• You can also use the search bar to quickly locate a specific resource by name.
• Tap on any resource to view more details, including email, website, phone number, and location.
• Tap the heart icon to a favorite resource. These can be quickly accessed in the "Favorites" tab.

• The "Holds" feature displays any active holds on your account that may prevent you from registering for classes.
• Click "View Details" to see more information about each hold, including how to resolve it and any additional instructions or helpful resources.

Study Buddy groups are a great way to collaborate with your peers—get help with homework, prepare for exams, and share study materials.

• Go to the “Study Buddies” tab to see a list of your current class sections.
• Select the section you’d like to join and click “Join.”
• Once you've joined, you'll see a list of other students who have also joined that group. You can choose to email all or select classmates directly from the platform.

TIP: You can join or leave a Study Buddy group at any time during the semester.

• In the “Calendar” tab, you’ll find important academic dates and major campus events all in one place.
• In the “Class Schedule” tab, you can view your current courses. Select any course to see detailed information, including the course description, meeting times, and room location. 

Journeys guide you through important steps and milestones throughout your academic career. Staff might assign you a Journey, but you can also explore and add your own. New topics are added throughout the year, so check back every so often to see what’s new.

• Open the ‘Journeys’ feature on the Navigate App. The main Journeys page displays any current Journeys you have assigned. Beneath that is a section for completed Journeys.
• Click ‘Explore All Journeys’ to find and add any journeys you are interested in. You can filter based on the Journey Name or Topic.

If you are experiencing any issues, contact Veronica.Dimeglio@csi.cuny.edu with your full name, username, EMPLID, and email address. Please note that it may take up to a day for your information, such as your email or class schedule, to be updated on the system.

• If your app is frozen or unresponsive, please close and relaunch the app.
• If you need to change your notification preferences, go to your “Account” and select “Notification Settings” to personalize them or add a phone number.
• For additional support, open the “Hand Raise” tab and create a new self-alert. Staff will reach out accordingly in the upcoming days to offer help.