Double Rolling Down The Hallway in Building 2AFrequently Asked Questions

  • Can you have multiple people connected to the Double controlling the unit?
    No. This is to prevent chaos, as well as to respect privacy.
     

  • While it’s not in the dock, does the iPad draw power from the Double? 
    No. However, when the charge of the iPad goes down to 10 to 15% of battery life, the Double will give enough power to stay in operation, as long as the Double has charge left.
     

  • What does this symbol mean on the bottom left-hand side of the screen:  
    It allows toggling between the Double’s camera kit and the iPad camera. The iPad’s internal camera gives a more narrow view, whereas the camera kit gives a panoramic view.
     

  • How to do a survey?
    Create a web survey and then choose using “Display a Web Page” from your computer. There’s no native, built-in survey tool.
     

  • Can a tech override the Double when someone else (such as a professor) is using it? Can they take over? Can they listen in? 
    No. Also, it has secure video encryption.
     

  • Can you create multiple Double accounts based on the same email address?
    No. Each Double account must be tied to a unique email address.
     

  • How would a user remotely connect to the Double?
    OITS will configure a link, based on the date and time when the Double is needed by the user. An email will then be sent to the user from support@doublerobotics.com. By clicking on this link during the time specified for a user, there will be automatic connection to the Double.
     

  • What is the range of the Double?
    Since it works over WiFi, the range depends on the limits of the network.
     

  • While the sound is good for a classroom, can the Double address large venues with a lot of background noise?
    No, unless you put it in front of a podium with a mic!
     

  • What is the best video setting, High or AHD?
    AHD
     

  • Can you have simultaneous login using the same credentials from different locations?
    No
     

  • Even though it has a charging dock, does it have a regular power adapter?
    Yes. It is stored in the base of the dock.