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CUNY MFA

CUNY MFA has been applied to the CUNY login, including any services that leverage the CUNY login account (e.g., Zoom, Brightspace, Dropbox).

Instructions can be found under the Multi-Factor Authentication (MFA) tab on our website

By the Numbers

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Network

  • 483 Network requests closed
  •  32 Power over Ethernet (PoE) Switches deployed
  •  23 Wireless Access Points deployed

HelpDesk

  • Faculty/Staff: 
    • 12,978 – Total number of tickets in KACE (All Divisions)
    •   6,447 – Total number of HD tickets
    •      362 – Total number of St. George tickets.
  • Student:
    • 16,176 – Total number of student assists
    •   8,718 – Assisted at HelpDesk
    •   6,895 – Assisted at IT Doctor
    •      562 – Assisted at St. George
  • CUNYfirst:
    •      801 – Tickets input by the HelpDesk towards Central

Hardware

  • 258 New computers for staff & faculty
  • 100 Refurbished computers for staff & faculty

Email

  • Blocked                 18,533,633
  • Virus                            10,787
  • Quarantined           1,225,097
  • Allowed                14,715,511

Lab and Smart Classroom Upgrades

  • 150 SSD installations
  •   20 Projector Upgrades/Replacements
  •   42 Memory Upgrades

Technology Training

  • Faculty & Staff: 46 Faculty & Staff Training Sessions were conducted between 7/1/17 – 6/30/18
    • 27 – Classroom
    • 16 – Meet & Greet
    •   3 – Virtual (Tech Byte Tuesdays)
  • Students: Events conducted between 7/1/17 – 6/30/18
    • 19 – CART Sessions
    •   2 – Professor Requested Workshops
    • 30 – Technology Literacy Workshop
    •  1 - Spooktacular