By the Numbers

Network

• 483 Network requests closed
•  32 Power over Ethernet (PoE) Switches deployed
•  23 Wireless Access Points deployed

HelpDesk

• Faculty/Staff: 
  • 12,978 – Total number of tickets in KACE (All Divisions)
  •   6,447 – Total number of HD tickets
  •      362 – Total number of St. George tickets.
• Student:
  • 16,176 – Total number of student assists
  •   8,718 – Assisted at HelpDesk
  •   6,895 – Assisted at IT Doctor
  •      562 – Assisted at St. George
• CUNYfirst:
  •      801 – Tickets input by the HelpDesk towards Central

Hardware

• 258 New computers for staff & faculty
• 100 Refurbished computers for staff & faculty

Email

• Blocked                 18,533,633
• Virus                            10,787
• Quarantined           1,225,097
• Allowed                14,715,511

Lab and Smart Classroom Upgrades

• 150 SSD installations
•   20 Projector Upgrades/Replacements
•   42 Memory Upgrades

Technology Training

• Faculty & Staff: 46 Faculty & Staff Training Sessions were conducted between 7/1/17 – 6/30/18
  • 27 – Classroom
  • 16 – Meet & Greet
  •   3 – Virtual (Tech Byte Tuesdays)
• Students: Events conducted between 7/1/17 – 6/30/18
  • 19 – CART Sessions
  •   2 – Professor Requested Workshops
  • 30 – Technology Literacy Workshop
  •  1 - Spooktacular