By the Numbers

By the Numbers (July 2020 – August 2021)

Network

• 82 Network requests closed
• 27 Power over Ethernet (PoE) Switches deployed
• 32 Wireless Access Points deployed

Helpdesk

• Faculty/Staff
  • 8572 – Total number of tickets (all divisions)
  • 5006 – Total number of HelpDesk tickets
• Student
  • 18112 – Total number of Student assist
• Central Office
  • 768 – Tickets input by the HelpDesk towards Central.

Hardware

• 190 new computers / laptops / macs
• 53 Refurbished
• 8 Windows 10 Upgrades

Student Device Distribution

• 564 Chromebooks
• 395 iPads

Email

• 14,220,650 Blocked
• 4,324 Virus
• 433,661 Quarantined
• 28,114,460 Allowed     

CF/ASL requests (11/20-9/21)

• 117 CUNYFirst requests processed

Lab and Smart Classroom Upgrades

• Replaced 34 hard drives with SSD drives
• Replaced 15 monitors
• Upgraded 5 projectors in Smart Classrooms and large venue areas
• Installed hyflex/hybrid technology in 75 Smart Classrooms

Technology Training

• Number of Classes for Faculty & Staff – 822 
• Faculty & Staff Participants - 1852 
• Number of Classes for Students - 50 
• Student Participants - 741