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CUNY MFA

CUNY MFA has been applied to the CUNY login, including any services that leverage the CUNY login account (e.g., Zoom, Brightspace, Dropbox).

Instructions can be found under the Multi-Factor Authentication (MFA) tab on our website

By the Numbers

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By the Numbers (July 2018 – August 2019)

Network

  • 430 Network requests closed
  • 39 Power over Ethernet (PoE) Switches deployed
  • 16 Wireless Access Points deployed

HelpDesk

Faculty/Staff

  • 12174 – Total number of tickets (all divisions)
  • 6333 – Total number of HD tickets
  • 194 – Total number of St. George tickets. 

Student

  • 15314 – Total number of Student assist.
  • 8103 – Assisted at the HelpDesk
  • 6488 – Assisted at IT Doctor
  • 723 – Assisted at St. George. 

Central Office

  • 975 – Tickets input by the HelpDesk towards Central.

Hardware

  • 140 new computers / laptops / macs
  • 107 refurbished
  • 316 Windows 10 upgrades

Email

  • 18,533,633 Blocked
  • 10,787 Virus
  • 1225097 Quarantined
  • 14715511 Allowed

Lab and Smart Classroom Upgrades

  • 4 full lab upgrades: 135 machines 
  • Replaced 715 hard drives with SSD drives
  • Replaced 37 monitors
  • Upgraded 5 labs with additional memory (162 PC’s)
  • Upgrade 17 projectors in Smart Classrooms and large venue areas

Technology Training

  • Virtual/Online – 
    • Tech Byte Tuesdays     64 participants
    • Lunch & Learns     157 participants
  • In-Person 
    • Classroom        112 participants
    • Meet & Greets    18 participants    
  • CART 
    • Assisted Incoming Freshmen
  • First week of classes
    • Fall 2018 Semester
      • Assisted 340 students
    • Spring 2019 Semester
      • Assisted 282 students