By the Numbers

By the Numbers (July 2019 – August 2020)

Network

• 249 Network requests closed
• 32 Power over Ethernet (PoE) Switches deployed
• 23 Wireless Access Points deployed

Helpdesk
Faculty/Staff

• 12429 – Total number of tickets (all divisions)
• 6408 – Total number of HD tickets
• 297 – Total number of  Remote VPN Request tickets
• 201 – Total number of St. George tickets. 

Student

• 15255– Total number of Student assist.
• 9753 – Assisted at the HelpDesk
• 4831 – Assisted at IT Doctor
• 671 – Assisted at St. George. 

Central Office

• 727 – Tickets input by the HelpDesk towards Central.

Hardware

• 313 new computers / laptops / macs
• 190 Refurbished
• 125 Windows 10 Upgrades

Email

• 18,533,633Blocked
• 10,787Virus
• 1225097Quarantined
• 14715511 Allowed

Lab and Smart Classroom Upgrades

• Lab and Smart Classroom Upgrades
• 7 full lab upgrades: 161 machines
• Replaced 986 hard drives with SSD drives
• Replaced 29 monitors
• Upgraded 5 labs with additional memory (100 PC’s)
• Upgraded 5 projectors in Smart Classrooms and large venue areas

Technology Training

• Virtual/Online – 1688 participants
• In-Person – 249 participants