By the Numbers (July 2019 – August 2020)

Network

  • 249 Network requests closed
  • 32 Power over Ethernet (PoE) Switches deployed
  • 23 Wireless Access Points deployed

Helpdesk
Faculty/Staff

  • 12429 – Total number of tickets (all divisions)
  • 6408 – Total number of HD tickets
  • 297 – Total number of  Remote VPN Request tickets
  • 201 – Total number of St. George tickets. 

Student

  • 15255– Total number of Student assist.
  • 9753 – Assisted at the HelpDesk
  • 4831 – Assisted at IT Doctor
  • 671 – Assisted at St. George. 

Central Office

  • 727 – Tickets input by the HelpDesk towards Central.

Hardware

  • 313 new computers / laptops / macs
  • 190 Refurbished
  • 125 Windows 10 Upgrades

Email

  • 18,533,633Blocked
  • 10,787Virus
  • 1225097Quarantined
  • 14715511 Allowed

Lab and Smart Classroom Upgrades

  • Lab and Smart Classroom Upgrades
  • 7 full lab upgrades: 161 machines
  • Replaced 986 hard drives with SSD drives
  • Replaced 29 monitors
  • Upgraded 5 labs with additional memory (100 PC’s)
  • Upgraded 5 projectors in Smart Classrooms and large venue areas

Technology Training

  • Virtual/Online – 1688 participants
  • In-Person – 249 participants