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CUNY MFA

CUNY MFA has been applied to the CUNY login, including any services that leverage the CUNY login account (e.g., Zoom, Brightspace, Dropbox).

Instructions can be found under the Multi-Factor Authentication (MFA) tab on our website

By the Numbers

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By the Numbers (July 2019 – August 2020)

Network

  • 249 Network requests closed
  • 32 Power over Ethernet (PoE) Switches deployed
  • 23 Wireless Access Points deployed

Helpdesk
Faculty/Staff

  • 12429 – Total number of tickets (all divisions)
  • 6408 – Total number of HD tickets
  • 297 – Total number of  Remote VPN Request tickets
  • 201 – Total number of St. George tickets. 

Student

  • 15255– Total number of Student assist.
  • 9753 – Assisted at the HelpDesk
  • 4831 – Assisted at IT Doctor
  • 671 – Assisted at St. George. 

Central Office

  • 727 – Tickets input by the HelpDesk towards Central.

Hardware

  • 313 new computers / laptops / macs
  • 190 Refurbished
  • 125 Windows 10 Upgrades

Email

  • 18,533,633Blocked
  • 10,787Virus
  • 1225097Quarantined
  • 14715511 Allowed

Lab and Smart Classroom Upgrades

  • Lab and Smart Classroom Upgrades
  • 7 full lab upgrades: 161 machines
  • Replaced 986 hard drives with SSD drives
  • Replaced 29 monitors
  • Upgraded 5 labs with additional memory (100 PC’s)
  • Upgraded 5 projectors in Smart Classrooms and large venue areas

Technology Training

  • Virtual/Online – 1688 participants
  • In-Person – 249 participants