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HelpDesk
Contact by Email: helpdesk@csi.cuny.edu
Telephone: 718-982-HELP (4357) or Report a Problem: Online Form
Schedule for Summer 2026 (May 27, 2026 - August 27, 2026)
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 5:00 pm |
| Friday | 9:00 am – 5:00 pm |
| Saturday | Closed |
| Sunday | Closed |
| Days | Times |
|---|---|
| Monday - Friday | Closed |
| Saturday - Sunday | Closed |
The Office will be closed on the following dates:
In coordination with CUNY's Summer hours, the HelpDesk will be closed on the following Friday's: June 12, June 19, June 26, July 3, July 10, July 17, July 24, July 31, August 7 and August 14.
A shortened schedule will be in effect when classes are not in session. All hours are subject to change.
Open Computer Lab Schedule
1L-212 & Virtual Lab
Contact by Telephone: 718-982-2345
Contact by Email: TechnologyTraining@csi.cuny.edu
| June 1, 2026 - July 29, 2026 | July 30, 2026 - August 27, 2026 | 3N-217 |
| Monday – Thursday 9:00 am – 10:00 pm | Monday – Thursday 9:00 am – 5:00 pm | Closed for the Summer |
| Friday – Sunday Closed | Friday – Sunday Closed |
All hours are subject to change.
Instructional Resources
- Agreement Regarding FLAS/SLAS Login on Same Computer
- Automating the RSS Feed of Events to Your Outlook Calendar
- Chromebook Setup
- Computer Lab Request Form
- CUNYfirst Training Resources
- Device Loaner Program
- Email Password Reset / FLAS and Faculty Staff
- Email Password Reset / SLAS Student
- Hardware Request (Chargeback) Form (Requires FLAS login)
- HelpDesk Contact FOrm
- HelpDesk Service Level Agreement
- Increased Computer Rights Request Form
- Information Security Review Questionnaire Form v1.5R
- Ipad Setup
- Ipad Setup on Youtube
- ITS Move Request Form
- ITS Proposal Form
- Mobile Device Setup
- Non-Supported Hardware Form
- RSS Feed of Events to Outlook Calendar
- Using The Canon Printers
- Web Feedback Form
Contact Information and After Hours Support
Contact Information and After Hours Support:
- Training (Doriann.Hyland@csi.cuny.edu; 718.982.2348)
- Modern Languages (Valeria.Belmonti@csi.cuny.edu 718.982.4155)
- Online Course Development, Pedagogy, and Instructional Design for Faculty (CTLPD@csi.cuny.edu)
- Brightspace:
- Training for Faculty (Fausto.Canela@csi.cuny.edu)
- Support for Faculty (Michael.Castelli@csi.cuny.edu)
- Support for Students (helpdesk@csi.cuny.edu)
- After Hours Toll-free support line for all Brightspace users: 1-888-895-2511