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HelpDesk
Contact by Email: helpdesk@csi.cuny.edu
Telephone: 718-982-HELP (4357) or Report a Problem: Online Form
Schedule for Summer 2026 (May 27, 2026 - August 27, 2026)
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 5:00 pm |
| Friday | 9:00 am – 5:00 pm |
| Saturday | Closed |
| Sunday | Closed |
| Days | Times |
|---|---|
| Monday - Friday | Closed |
| Saturday - Sunday | Closed |
The Office will be closed on the following dates:
In coordination with CUNY's Summer hours, the HelpDesk will be closed on the following Friday's: June 12, June 19, June 26, July 3, July 10, July 17, July 24, July 31, August 7 and August 14.
A shortened schedule will be in effect when classes are not in session. All hours are subject to change.
All hours are subject to change.
Open Computer Lab Schedule
Contact by Telephone: 718-982-2345
Contact by Email: TechnologyTraining@csi.cuny.edu
Open Computer Lab Schedule for the Fall 2026
August 28, 2026 – December 21, 2026
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 10:00 pm |
| Friday | 9:00 am – 7:00 pm |
| Saturday | 9:00 am – 5:00 pm |
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 10:00 pm |
| Friday | Closed |
| Saturday | Closed |
Instructional Resources and Support
- Agreement Regarding FLAS/SLAS Login on Same Computer
- Chromebook Setup
- Computer Lab Request Form
- CUNY IT Help
- CUNY Training Services
- CUNYfirst Training Resources
- Device Loaner Program
- FLAS Password Reset
- SLAS Password Reset
- Hardware Request (Chargeback) Form (Requires FLAS login)
- HelpDesk Contact Form
- HelpDesk Service Level Agreement
- Increased Computer Rights Request Form
- Information Security Review Questionnaire Form v1.5R
- Ipad Setup
- Ipad Setup on Youtube
- ITS Move Request Form
- ITS Proposal Form
- Jabber Installation
- Mobile Device Setup
- Non-Supported Hardware Form
- OneDrive vs. Dropbox
- RSS Feed of Events to Outlook Calendar
- Using The Canon Printers
- Web Feedback Form
Contact Information and After Hours Support
Contact Information and After Hours Support:
- Training (Doriann.Hyland@csi.cuny.edu; 718.982.2348)
- Modern Languages (Valeria.Belmonti@csi.cuny.edu 718.982.4155)
- Online Course Development, Pedagogy, and Instructional Design for Faculty (CTLPD@csi.cuny.edu)
- Brightspace:
- Training for Faculty (Fausto.Canela@csi.cuny.edu)
- Training for Students (TechnologyTraining@csi.cuny.edu)
- Support for Faculty (Michael.Castelli@csi.cuny.edu)
- Support for Students (helpdesk@csi.cuny.edu)
- After Hours Toll-free support line for all Brightspace users: 1-888-895-2511
- Virtual Lab