The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns.  In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal.  We also schedule the computer laboratories for classes.

Contact by Telephone: 718.982.HELP
Report a Problem: Online Form
Contact by Email:  helpdesk@csi.cuny.edu  

Help, Support and Services

Help Desk

Office of Information Technology Services
HelpDesk Schedule for Winter 2020

December 23, 2019 – January 26, 2020

The HelpDesk is located in 2A-306D.

 

Days Times
Monday - Thursday 9:00am – 7:00pm
Friday 9:00am – 5:00pm
Saturday - Sunday CLOSED

 

The office will be closed on the following dates:

 

*December 24th – December 25th, 
*December 31st  – January 1st, 
January 20th 

 

All hours are subject to change.

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Help Desk - St. George

Office of Information Technology Services
St. George – HelpDesk Schedule for Winter 2020

December 23, 2019 – January 26, 2020

The St. George ITS HelpDesk is located in Room 101.

 

Days Times
Monday - Friday 9:00am – 5:00pm
Saturday - Sunday CLOSED

 

The HelpDesk at St. George will be closed on the following dates:

 

*December 24th – December 25th,
*December 31st – January 1st,
January 20th

 

All hours are subject to change.

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Open Lab Hours and Locations

Office of Technology Services
Open Computer Lab
Schedule for Winter 2020

January 1st - January 26th

Hours of Operation

1L-212
Day Time
Monday - Thursday 9:00am-8:00pm
Friday 9:00am-8:00pm
Saturday Closed
Sunday Closed

 

1L-202
Day Time
Monday - Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

 

3N-217
Day Time
Monday - Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed


EXCEPTIONS

The labs will be closed on the following dates:

Wednesday, January 1st

Monday, January 20th

Friday, January 24th  9:00am - 5:00pm

 

A shortened schedule will be in effect when classes are not in session.
All hours are subject to change.

**Student login ID's and passwords are required to logon to all computers.**

Contact by Telephone:
718.982.3695
Contact by Email: helpdesk@csi.cuny.edu

IT Doctor

Office of Information Technology Services
IT Doctor Schedule for Fall 2019

(August 27, 2019 – December 20, 2019)

IT Doctor is located at the Reference Desk in the Library

 

Days Times
Monday - Friday 9:00am – 7:00pm
Saturday - Sunday Closed


*Hours are when classes are in session and are subject to change*

 

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Helpful Forms & Instructions

Helpful Forms & Instructions
Where you can find instructions for CUNYfirst, email, password reset, Wi-Fi, voicemail and more.

Services

Software and Site Licensing