The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns.  In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal.  We also schedule the computer laboratories for classes.

Contact by Telephone: 718.982.HELP
Report a Problem: Online Form
Contact by Email:  helpdesk@csi.cuny.edu  

Help, Support and Services

Help Desk

Office of Information Technology Services
HelpDesk Schedule for Spring 2020

January 27, 2020 – May 22, 2020

The HelpDesk is located in 2A-306D.

 

Days Times
Monday - Thursday 8:00am – 7:00pm
Friday 8:00am – 5:00pm
Saturday 9:00am – 5:00pm
 Sunday CLOSED

 

The office will be closed on the following dates:

 

Wednesday, February 12th
Monday, February 17th
Saturday, April 11th 

 

All hours are subject to change.

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Help Desk - St. George

Office of Information Technology Services
St. George – HelpDesk Schedule for Spring 2020

January 27, 2020 – May 22, 2020

The St. George ITS HelpDesk is located in Room 101.

 

Days Times
Monday - Thursday 7:30am – 7:30pm
Friday 8:30am – 4:30pm
Saturday 8:30am – 1:30pm
 Sunday CLOSED

 

The HelpDesk at St. George will be closed on the following dates:

 

Wednesday, February 12th
Monday, February 17th
Saturday, April 11th  

 

All hours are subject to change.

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Open Lab Hours and Locations

Office of Technology Services
Open Computer Lab
Schedule for Spring 2020

January 27, 2020 – May 22, 2020

Hours of Operation

1L-212
Day Time
Monday - Thursday 8:00am-10:00pm
Friday 8:00am-8:00pm
Saturday 12:00pm-8:00pm
Sunday 12:00pm-8:00pm

 

1L-202
Day Time
Monday - Thursday 12:00pm-6:00pm*
Friday Closed
Saturday Closed
Sunday Closed

 

3N-217
Day Time
Monday - Thursday 9:00am-10:00pm
Friday 9:00am-6:00pm
Saturday 9:00am-2:00pm
Sunday Closed

*Your student technology fees have helped to make thee labs hours possible


EXCEPTIONS

The labs will be closed on the following dates:

Wednesday, February 12th
Monday, February 17th

 

A shortened schedule will be in effect when classes are not in session.
All hours are subject to change.

**Student login ID's and passwords are required to logon to all computers.**

Contact by Telephone:
718.982.3695
Contact by Email: helpdesk@csi.cuny.edu

IT Doctor

Office of Information Technology Services
IT Doctor Schedule for Spring 2020 

January 27, 2020 – May 22, 2020

IT Doctor is located at the Reference Desk in the Library

 

Days Times
Monday - Friday 9:00am – 7:00pm
Saturday - Sunday Closed


*Hours are when classes are in session and are subject to change*

 

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Helpful Forms & Instructions

Helpful Forms & Instructions
Where you can find instructions for CUNYfirst, email, password reset, Wi-Fi, voicemail and more.

Services

Software and Site Licensing