The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns.  In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal.  We also schedule the computer laboratories for classes.

Contact by Telephone: 718.982.HELP
Report a Problem: Online Form
Contact by Email:  helpdesk@csi.cuny.edu  

Help, Support and Services

Help Desk

Office of Information Technology Services
HelpDesk Schedule for Summer 2019


The HelpDesk is located in 2A-306D.

May 23rd – June 2nd
Days Times
Monday - Friday 9:00am – 5:00pm
Saturday - Sunday Closed

 

June 3rd – July 26th (Summer Sessions)
Days Times
Monday - Thursday 9:00am – 7:00pm
Friday 9:00am – 5:00pm*
Saturday - Sunday Closed

*The office will be closed on the following dates:
May 27th, June 28th, July 4th, July 12th, July 19th and July 26th

 

July 27th – August 26th
Days Times
Monday - Friday 9:00am – 5:00pm*
Saturday - Sunday Closed

*The office will be closed on the following dates:
August 2nd and August 9th

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Help Desk - St. George

Office of Information Technology Services
St. George – HelpDesk Schedule for Summer 2019


The St. George ITS HelpDesk is located in Room 101.

May 23rd – June 2nd
Days Times
Monday - Friday 9:00am – 5:00pm
Saturday - Sunday Closed

 

June 3rd – July 26th (Summer Sessions)
Days Times
Monday - Friday 9:00am – 5:00pm*
Saturday - Sunday Closed

*The office will be closed on the following dates:
May 24th, May 27th, June 28th, July 4th, July 12th, July 19th and July 26th

 

July 27th – August 26th
Days Times
Monday - Friday 9:00am – 5:00pm*
Saturday - Sunday Closed

*The office will be closed on the following dates:
August 2nd and August 9th

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Open Lab Hours and Locations

Office of Technology Services
Open Computer Lab
Schedule for Summer 2019

1L-202, 3N-217 & 1C-213 will be closed for the Summer.

Hours of Operation

1L-212 (May 23rd-May 31st)
Day Time
Monday - Friday 9:00am-5:00pm
Saturday Closed
Sunday Closed

 

1L-212 (June 1st-July 28th)
Day Time
Monday - Thursday 9:00am-10:00pm
Friday 9:00am-9:00pm
Saturday Closed
Sunday Closed

 

1L-212 (July 29th-August 26th)
Day Time
Monday - Friday 9:00am-5:00pm
Saturday Closed
Sunday Closed


EXCEPTIONS

The labs will be closed on the following dates:

Friday, June 28th

Thursday, July 4th

Friday, July 5th 9:00am-5:00pm

Friday, July 12th, 19th, & 26th

Friday, August 2nd & 9th

A shortened schedule will be in effect when classes are not in session.
All hours are subject to change.

**Student login ID's and passwords are required to logon to all computers.**

Contact by Telephone:
718.982.3695
Contact by Email: helpdesk@csi.cuny.ed
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IT Doctor

Office of Information Technology Services
IT Doctor Schedule for Summer 2019
 

IT Doctor will be closed during the Summer, May 23rd– August 26th

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Helpful Forms & Instructions

Helpful Forms & Instructions
Where you can find instructions for CUNYfirst, email, password reset, Wi-Fi, voicemail and more.

Services

Software and Site Licensing

The Double Telepresence Robot

The Danny Double is a Telepresence Robot. It’s called the Double because it’s an extension of the user. As long as a person has access to the internet (from a computer, laptop or tablet, or smartphone) from anywhere in the world, and are given the necessary permissions, they can connect to the Double. You would be able to see that person through the Double’s iPad face, and hear them as well. Through the arrow buttons on a keyboard or screen, the user can easily maneuver the Double so that it can navigate a room, hallway, etc… This is great if you cannot be physically present at a place or event.