Open menu button Close menu button

Help and Support

Help, Support and Services

See our technology online resource checklist for additional help.

The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns.  In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal.  We also schedule the computer laboratories for classes.

Contact by Email:  OR Report a Problem: Online Form

Contact Information and After Hours Support:

Willowbrook Campus – Technology HelpDesk Schedule for Spring 2024 
(January 25, 2024 – May 22, 2024)

The Willowbrook ITS HelpDesk is located in Room 2A-306D

In-Person Assitance will be appointment only.
To schedule an appointment, go to: In-Person Appointment Scheduling 

Days Times
Monday - Thursday 8:00am – 7:00pm
Friday 8:00am – 5:00pm
Saturday 9:00am – 2:00pm
Sunday Closed







The office will be closed on the following dates:

Monday, February 12th
Monday, February 19th

A shortened schedule will be in effect when classes are not in session.
All hours are subject to change

Contact by Telephone: 718-982-HELP (4357)
Contact by Email:

St. George Campus – Technology HelpDesk Schedule for Spring 2024 
(January 25, 2024 – May 22, 2024)

The St. George ITS HelpDesk is located in Room 101

Days Times
Monday 11:00am – 7:00pm
Tuesday - Thursday 9:00am – 7:00pm
Friday 9:00am – 5:00pm
Saturday 9:00am – 2:00pm
Sunday Closed








The office will be closed on the following dates:

Monday, February 12th
Monday, February 19th

A shortened schedule will be in effect when classes are not in session.
All hours are subject to change

Contact by Telephone: 718-982-HELP (4357)
Contact by Email:

IT Doctor - Spring 2024 Schedule - First Two Weeks
 (January 25, 2024 – February 10, 2024)

IT Doctor is located at the Reference Desk in the Library (Building 1L)

Days Times
Monday - Thursday 10:00am – 4:00pm
Friday Closed
Saturday - Sunday Closed






Contact by Telephone: 718-982-HELP (4357)
Contact by Email:


How to Set up Your iPad :​

1. Press and hold the power button to turn on the iPad. It's on top of the device, opposite the Home button.
2. The first screen you see will say, "Hello." Either press the Home button or swipe up on the screen to continue.
3. Your first setting will be Language. The language you select will be the one the iPad uses for all of its text and directions. English is the default, but tap you're preferred one if that isn't it.
4. Next, the iPad needs to know the country you're in to connect to the correct version of the Apple App Store. Not all apps are available in all countries.
5. Tap your country or region to continue.
6. Next, tap Set Up Manually to continue.
7. Your next step is to select which language you want to use for the keyboard on your iPad. It will generate a default based on your language and country settings from earlier, but you can choose another one if you want.
8. Make your selection, and then tap Next.
9. The next screen shows a list of all of the available Wi-Fi networks. Tap the name of yours, and then enter your password.
10. Read the Data & Privacy statement on the next screen, and then tap Continue to proceed.
11. On the next screen, you can choose to set up Touch ID, which secures your iPad with your fingerprint. Tap Continue to do it now, or select Set Up Touch ID Later to skip this step.
12. If you choose to set up Touch ID now, the iPad will walk you through the process of logging your fingerprint.
13. You don't have to create a passcode to use an iPad, but you'll be able to do so next. A passcode provides an extra layer of security and will let approved people use your iPad without needing your fingerprint to unlock it. Enter a six-digit passcode, and then confirm it to continue. 
14. Tap Passcode Options to create a longer or shorter code or to skip this step.
15. On the next screen, you can choose to set up your iPad as a new one or to restore a backup from another device.
16. Select Set Up as New iPad
17. If you use another Apple device like an iPod or iPhone, or if you download music using iTunes, you already have an Apple ID. You can use the same Apple ID to sign onto your iPad, which means you can download your music and apps to the iPad without purchasing them again.
18. If this is your first time with any Apple device, you will need to create an Apple ID. If you already have an Apple ID, enter the username (usually your email address) and password.
19. Next, you'll need to agree to the Terms and Conditions, and once you do so, the iPad will give you a dialog box confirming that you agree. You can also have the Terms and Conditions emailed to you by touching the button at the top of the screen.
20. The next screen gives you the option to accept Express Settings for some other options, like Siri, Location Services, and Analytic Data.
21. Tapping Continue will turn all of these settings on. Tap Customize Settings to set them up individually.
22. Now, you can decide whether or not you want your iPad to update itself automatically when a new version of iOS comes out. If you do, tap Continue. If not, tap Install Updates Manually. With the second option, you'll receive a notification when an update is available, but your iPad won't download and install it unless you tell it to.
23. Decide if you want to turn on Location Settings on the next screen. This setting lets apps on your iPad know where you are to do things like give you driving directions or show you nearby restaurants. Even an iPad without 4G and GPS can use location services by utilizing nearby Wi-Fi networks to determine the location. 
24. Tap Enable Location Settings to turn them on or Disable Location Settings to leave them off. 
25. You can turn off location services later and choose which apps you allow to use them and which apps can't use them. 
26. If your iPad includes Apple's digital assistant, Siri, you will be prompted whether or not you want to use it. There's really no reason not to use Siri. Like Apple's voice recognition system, Siri can perform a lot of great tasks, such as setting up reminders or telling you the name of the song on  the radio. 
27. Tap Continue to leave Siri on, or select Set Up Later in Settings to turn it on later. 
28. Your next decision is whether or not to turn on Screen Time, a utility that gives you information about how much you or your family use the iPad. 
29. Tap Continue to use Screen Time or Set Up Later in Settings to turn it off. 
30. The next screen lets you decide to send a daily diagnostic report to Apple. Doing so is purely your decision. 
31. Apple uses the information to better serve its customers, and you shouldn't be worried that your information is being used for any other purpose. But, if you have any qualms at all, choose not to share the information.
32. If your iPad supports True Tone Display, which adjusts the colors on the screen based on the devices surroundings, you'll be able to see how it works on the next screen. 
33. Tap and hold the See Without True Tone Display button in the center of the screen for a preview of what you'll see if you turn off the feature. You can't turn it off during setup, however, so tap Continue to move on.
34. The next few screens are informational only and just tell you how to perform some features on the iPad. Tap Continue when you're done reading each of them. 
35. Finally, tap Get Started. The iPad will take you to its home screen and is ready for you to use.

To set up your Chromebook you'll need:

  • Your Google Account username and password
  • Access to a network

Step 1: Turn on your Chromebook

  • If the battery is detached, install the battery.
  • Press the power button.

Step 2: Follow the onscreen instructions

  • To choose your language and keyboard settings, select the language that appears on the screen.
  • Optional: To turn on accessibility features, select Accessibility. 
  • Choose your network.
  • Accept the terms of service.

Step 3: Sign in with your Google Account
To choose your Chromebook owner, enter your Google Account email or phone number and password.

  • If you’ve already turned on 2-Step Verification, you’ll be sent a code to your selected device.
  • If you don't have a Google Account to add, create one. On some Chromebooks, you can select More options  Create new account.
  • To use your Chromebook without an account, select Browse as Guest.
  • If you're having trouble signing in with your Google Account, use the sign-in troubleshooter.

Once you sign in, your bookmarks, extensions, and apps will appear automatically.

Open Computer Lab Schedule  Summer 2024

1L-212, 1L-212A (Quiet Study Space), and Virtual Lab

May 24, 2024 – June 2, 2024

Days Times
Monday – Friday      9:00 am – 5:00 pm

June 3, 2024 – July 31. 2023

Days Times
Monday – Thursday          8:00 am – 10:00 pm
Friday  9:00 am – 5:00 pm

  August 1, 2024 – August 27, 2024                                           

Days Times
Monday – Friday      9:00 am – 5:00 pm

The Labs will be closed on:

  • Monday, 5/27
  • Wednesday, 6/19
  • Friday, 6/28
  • Thursday, 7/4
  • Friday, 7/12
  • Friday, 7/19
  • Friday, 7/26
  • Friday, 8/2

3N-217 is closed for the summer.

Contact by Email:



All students have access to Adobe in our open lab (1L212) with their account and password.

HOWEVER, CSI students registered for the active semester and needing Adobe for their courses, can download Adobe Creative Cloud applications to their personal devices. Students would use their CUNYfirst ID and password to authenticate and select which Adobe Creative Cloud applications to install. Please follow these instructions.

Information for Graduating Students with Adobe Accounts:
For graduating students, a student asset migration portal is available to transfer the assets associated with their assigned school account to a personal account:

Faculty and Staff: Faculty and Staff Adobe IDs are managed by CSI’s Office of Technology Services (OITS). 

    How to Login and Access Adobe Software:

  • Contact OITS for account approval
  • Faculty/Staff Adobe Login format:
  • Password: the password you created when visiting

Informational Links for Faculty:

  • Free distance learning resources, including engaging lesson plans, courses, blog posts, and on-demand webinars from Adobe can be found here
  • The Adobe Education Exchange website is available to help faculty with their transition to online instruction.