The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns.  In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal.  We also schedule the computer laboratories for classes.

Contact by Telephone: 718.982.HELP
Report a Problem: Online Form
Contact by Email:  helpdesk@csi.cuny.edu  

Help, Support and Services

Help Desk

Office of Information Technology Services
HelpDesk Schedule for Fall 2019

(August 27, 2019 – December 20, 2019)

The HelpDesk is located in 2A-306D.

 

Days Times
Monday - Thursday 8:00am – 7:00pm
Friday 8:00am – 5:00pm
Saturday 9:00am – 5:00pm
Sunday Closed

The office will be closed on the following dates:
Monday, September 2nd
Monday, October 14th
Thursday, November 28th – Saturday, November 30th
A shortened schedule will be in effect when classes are not in session.

All hours are subject to change.

 

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Help Desk - St. George

Office of Information Technology Services
St. George – HelpDesk Schedule for Fall 2019

(August 27, 2019 – December 20, 2019)

The St. George ITS HelpDesk is located in Room 101.

 

Days Times
Monday - Thursday 7:30am – 7:30pm
Friday 8:30am – 4:30pm
Saturday 8:30am – 1:30pm
Sunday Closed

 

The HelpDesk at St. George will be closed on the following dates:
Monday, September 2nd
Monday, October 14th
Thursday, November 28th – Saturday, November 30th   

A shortened schedule will be in effect when classes are not in session.

All hours are subject to change.

 

 

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Open Lab Hours and Locations

Office of Technology Services
Open Computer Lab
Schedule for Fall 2019

August 27th - December 20th

Hours of Operation

3N-217
Day Time
Monday - Thursday 9:00am-10:00pm
Friday 9:00am-6:00pm
Saturday 9:00am-2:00pm
Sunday Closed

 

1L-212
Day Time
Monday - Thursday 8:00am-10:00pm
Friday 8:00am-8:00pm
Saturday 8:00am-5:00pm
Sunday 10:00am-5:00pm

 

1L-202
Day Time
Monday - Thursday 12:00pm-6:00pm
Friday Closed
Saturday Closed
Sunday Closed


EXCEPTIONS

The labs will be closed on the following dates:

Monday, September 2nd

Monday, October 14th

Thursday, November 28th - Sunday, December 1st

Tuesday, December 24th - Wednesday, December 25th

Tuesday, December 31st - Wednesday, January 1st

A shortened schedule will be in effect when classes are not in session.
All hours are subject to change.

**Student login ID's and passwords are required to logon to all computers.**

Contact by Telephone:
718.982.3695
Contact by Email: helpdesk@csi.cuny.edu

IT Doctor

Office of Information Technology Services
IT Doctor Schedule for Fall 2019

(August 27, 2019 – December 20, 2019)

IT Doctor is located at the Reference Desk in the Library

 

Days Times
Monday - Friday 9:00am – 7:00pm
Saturday - Sunday Closed


*Hours are when classes are in session and are subject to change*

 

 

Contact by Telephone:
718.982.HELP (4357)
Contact by Email:
helpdesk@csi.cuny.edu

Helpful Forms & Instructions

Helpful Forms & Instructions
Where you can find instructions for CUNYfirst, email, password reset, Wi-Fi, voicemail and more.

Services

Software and Site Licensing

The Double Telepresence Robot

The Danny Double is a Telepresence Robot. It’s called the Double because it’s an extension of the user. As long as a person has access to the internet (from a computer, laptop or tablet, or smartphone) from anywhere in the world, and are given the necessary permissions, they can connect to the Double. You would be able to see that person through the Double’s iPad face, and hear them as well. Through the arrow buttons on a keyboard or screen, the user can easily maneuver the Double so that it can navigate a room, hallway, etc… This is great if you cannot be physically present at a place or event.