CSI-Wireless, a new and improved Wi-Fi network
As part of this enhancement, effective Tuesday, September 8, 2026, CSI-Staff and CSI-Student wireless networks will be decommissioned and replaced by a single network: CSI-Wireless.
- New Wi-Fi Network Name (SSID): CSI-Wireless
- Who Can Use It: Students, faculty, and staff
- Benefits:
- A streamlined connection experience for all users
- Improved wireless management and security
- Easier access across campus with a single network
- Single Sign-On using your CUNY logon credentials (firstname.lastname##@login.cuny.edu)
- Instructions https://www.csi.cuny.edu/sites/default/files/pdf/technologysystems/pdf_doc/CSI_Wireless_Flyer.pdf (Note instructions for Android devices.)
Action Required
- Please connect your mobile devices, laptops, tablets, and other wireless-enabled devices to CSI-Wireless. You may need to remove or "forget" the existing CSI-Student or CSI-Staff network from your device before connecting to the new network.
- When prompted, log in using your CUNY login credentials.
If you experience any issues connecting to CSI-Wireless, please contact the Information Technology Services (ITS) Help Desk at 718.982.HELP (4357) or Helpdesk@csi.cuny.edu.
The College of Staten Island’s Networking Services group provides the college community a reliable, secure and efficient network. We provide network connectivity to more than 15,000 users, using a wide range of computing devices utilizing wired and wireless connectivity.
CSI’s Local Area Network (LAN) is built on industry-leading routing and switching technologies, featuring a high-speed 40/100-gigabit backbone infrastructure. The network supports more than 5,000 wired devices across 22 buildings, with each device receiving a minimum 1-gigabit network connection. To maximize availability and minimize service disruptions, CSI employs dynamic routing and switching technologies, along with redundant switching infrastructure, to ensure reliable, resilient, and high-performance network operations.
CSI Wireless Access
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Access to the wireless network is available to the CSI community and guests while on campus or satellite site. The wireless network supports most mobile devices such as laptops, tablets, and smart phones.
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Office of Information Technology Services (ITS) ensures that all wireless services deployed on campus adhere to campus-wide standards for performance, security and access control, ITS manages the wireless spectrum to ensure the greatest interoperability and roaming ability for use of campus wireless network.
- Effective September 8th, ITS supports these on-campus wireless networks: CSI-Wireless, CSI-Guest, and eduroam.
- Outdoor Wireless Locations
Helpful Links:
- CSI Network Status Information
- CSI-Wireless for Smart Phones, Laptops & Other Devices
- CSI-Guest Wireless for Smart Phones & Other Devices
- WI-FI Calling Setup
- Helpdesk@csi.cuny.edu
- Report a Problem Form
- If wireless issues be sure to include:
- Your CSI Student, Staff, or Guest Username.
- The wireless network you were connected to eg. CSI-Wireless or CSI-Guest.
- Operating System of the device used.
- MAC address of device used to connect. Find instructions on How to find your MAC address.
- Building, room number and time of issue.
- Description of the issue.
- If wireless issues be sure to include:
How Can I Access the Campus Wireless Network?
CSI-Guest
- The CSI-Guest wireless network allows guests to self-register for a limited wireless access on up to 2 devices while on campus. Once registered for a guest account, it will be valid for 24 hours.
- For instructions on how to connect to CSI-Guest, please view the CSI-Guest Wireless Instructions. We do not recommend that faculty, staff or students use this network since it will be more restrictive and slower than the CSI-Staff or CSI-Student wireless networks.
- Please note that Verizon and T-Mobile cellular customers are not supported at this time. If you require assistance, please contact the Technology Helpdesk.
How do I report an issue or outage?
We can only fix the problems that we know about. If you are experiencing wireless issues, please report the issue to the CSI ITS Help Desk either by e-Mail at Helpdesk@csi.cuny.edu or by using the Report a Problem Form.
Please be sure to include the following:
- Your CSI Student, Staff, or Guest Username.
- The wireless network you were connected to eg. CSI-Staff, CSI-Student, or CSI-Guest.
- Operating System of the device used.
- MAC address of device used to connect. Find instructions on How to find your MAC address.
- Building, room number and time of issue.
- Description of the issue.