Registration FAQ

When I log onto CUNYfirst, why can't I register?
What is an Overtally (class permission)? How do I get one?
What is a Requisite Waiver (class permission)? How do I get one?
When can I drop a class?
What will happen if I withdraw/drop a class?
What types of withdrawals are there?
When/What is Freshmen Registration/Orientation?
How do I Readmit?
What is Reactivation?
What if I am a Visiting Student?
What if I am a Transfer Student?
How many credits may I register for in a given semester?
What is a STOP (Service Indicator)?
I’m having trouble logging on to the CUNY Portal, or I can but cannot access CUNYfirst. Who do I call?
I have questions about my financial aid. Who/Where do I go?
I took a course previously and now would like to take it again, is this possible?
I am getting an error message when trying to add a course, how do I resolve it?
What is the Waitlist?

Records Update FAQ

How do I change my major or add a minor?
How do I change my address?
How do I change my name?
What are the rules for in-state residency classification?
How do I get my enrollment certified for an outside agency?
How do I request a copy of my transcript?

ePERMIT FAQ

What is an ePermit?
What are the requirements to apply for an ePermit?
If I have a hold on my record can I apply for an ePermit?
How many courses can I take on ePermit?
How do I apply for an ePermit?
How do I pay for an ePermit?
How do I register for an ePermit I was approved for?
Can I find the equivalence for a course I would like to take as an ePermit?
Can I repeat a course on ePermit?
Can I cancel an ePermit?
If I am having a problem with ePermit who can I contact?
How can I check the status of my ePermit after I have applied?

Graduation FAQ

What is the difference between graduation and commencement?
Is it possible for me to graduate in one semester and complete the courses required for my major during the following semester?
Do I have to pay any fees for graduation?
What are the deadlines to apply for graduation?
I missed the deadline for submitting my application for graduation. Will I still be able to graduate?
How many credits do I need to earn a degree at CSI?
What are the degree requirements for my major?
The degree requirements have changed since I entered the College of Staten Island. Will that affect my graduation?
Can I earn two degrees at the same time?
How many majors and minors can I declare?
How many credits do I need in order to apply for graduation?
I am applying after the graduation term deadline. Can I still attend the commencement ceremony?
What grade point average (GPA) do I need in order to graduate with honors?
When can I pick up my diploma?
When and where do I sign up for senior portraits and cap and gowns?
How do I prevent my name from being displayed in the commencement program and the Advance newspaper?
Can I graduate if I have an incomplete (INC) grade in the semester that I apply and/or expect to graduate?

Transfer FAQ

How do I request permission to take a course at another institution?
I am a returning student. Where should I send my transcript?
What is the maximum number of credits that can transfer?
I have blanket credits in my major (for example, 30 EDC credits); how can I get these evaluated?
What are challenge exams and how can challenge exams benefit me?
How do I apply for an e-permit?
What is COR 100?
Do I qualify for a COR 100 waiver?
I was exempt from composition classes at my former college; do I have to take Eng 111 and Eng 151?
How can I transfer AP (Advanced Placement) credits?
What is the difference between AP (Advanced Placement) credits and College Now credits?
I transferred 90 credits to CSI. What requirements must I satisfy for my CSI degree?
I have a degree from SUNY. Will I lose credits if I transfer to CSI?
What are the General Education requirements at CSI?
My Ped 190 (1.0 credit) was waived. Does this mean I only need 119 credits to graduate?
I took college credits in high school. Why didn't they transfer?
I have to leave CSI for personal reasons. What should I do to drop my classes?
My college sent my transcripts three weeks ago. How will I know that you received it?
I was academically dismissed and went to Kingsborough for 2 semesters. How do I return to CSI?
How do I send my military transcripts for evaluation?
I have military experience, but no college credits. Do I qualify for Ped 190 waiver?
My former college is not accredited. Can I receive transfer college credits?

Faculty/Staff FAQ

When do I have to submit grades?
Is the final exam schedule available?
Is the Academic Calendar available?
How can I revise the prerequisites on a course or degree requirements?
How can I propose a new course, a change an existing course, or a change in degree program?
What format should be used when submitting course/degree proposals?
What is consultation and why is it included in the proposal format?
How do I get information on course scheduling?
How do I submit a request for a course fee?
How do I submit room change requests?
Who do I contact in the Registrar to refer a student or get answers to my questions?

Waitlist

What is a waitlist?
How do I know if a class has a waitlist?
How do I get onto a waitlist?
I am in one class and don’t want to lose my seat, but really would prefer another class. How can I use waitlist to help?
I am on the waitlist, now what?
Does waitlist recognize class permissions?
Will I be notified when I am auto-enrolled from the waitlist?
What are the chances that I will be auto-enrolled from the waitlist?
How do I know what position I am on the waitlist and how many students are ahead of me?
I really need a particular class. Can I waitlist for more than one section of the same course?
I am on a waitlist for a class, but I don’t need it anymore. How do I leave the waitlist? I don’t want to be enrolled by accident.
Am I charged tuition for being on a waitlist?
The system won’t let me waitlist for a class, why?
I am on the waitlist, but I think the system is skipping me. Why am I not being auto-enrolled into the class?


Registration FAQ

Q: When I log onto CUNYfirst, why can’t I register?

A: There are several reasons why you may not be able to register:

  1. There is a stop (service indicator) on your account that must be released by that office – some of the common stops include bursar, immunization, advisement, dismissal and departmental
  2. Exceeding your credit limit – please go to "How many credits may I register for in a given semester?" for information on the number of credits allowed per semester.
  3. You have not taken the prerequisite or the co-requisite – please go to “What is a Requisite Waiver? How do I get one?”.
  4. The course section is closed – please chose another section or go to “What is an Overtally Class permission? How do I get one?” for information on how to obtain permission.

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Q: What is an Overtally (class permission)? How do I get one?

A: An overtally is a request to enroll in a class that is filled to capacity. You must obtain permission from the instructor to overtally into a course. After the instructor provides permission, you must bring the permission to the academic department for the Department Chair’s approval. There are two types of overtallies: (1) The Department can grant an overtally electronically and the registration can be completed by the student online (2) The Department can grant an overtally through a card. After obtaining all required signatures on the card, you must present the card to the Registrar’s Service Counter, 2A-107. Please note: not all academic departments issue overtallies.

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Q: What is a Requisite Waiver (class permission)? How do I get one?

A: A requisite waiver allows a student to register for a course without the specific pre/co-requisite requirements at the time of registration. You must obtain permission from the academic department, over that course, to be waived from the pre/co-requisite requirements. Departments can issue this permission electronically which will allow the student to register online for the course.

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Q: When can I drop a class?

A: You can drop a class without penalty any time BEFORE the first day of classes for a given semester. You can do this online via CUNYfirst or by filling out a change of program form in-person at the Registrar’s Office (2A 107). After the semester starts, there is a refund schedule that can be found online in the Academic Calendar. If you drop a class during the refund period, no record is made on your transcript, and your refund will be based on the Academic Calendar.

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Q: What will happen if I withdraw/drop a class?

A: If you are dropping a class during the refund period, your refund will be determined by the Academic Calendar. If you are dropping a class after the refund period, it is considered a Withdrawal, and will be given a “W” grade on your transcript. This will not affect your GPA. If you receive financial aid, including loans, you should contact them before withdrawing. You can withdraw from classes online up until the last day to withdraw “without permission”.

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Q: What types of withdrawals are there?

A: If you do not attend a course you are responsible for dropping/withdrawing from the course.

There are 4 types of withdrawals:
(1) Complete withdrawal (2) Partial withdrawal (3) Petition to withdraw after the deadline (4) Medical Withdrawal. Partial or complete withdrawals during the “withdrawal” period are assigned a “W” grade.

(1) Complete Withdrawal and (2) Partial withdrawals can be done online through the last day to “withdraw without permission”.

(3) Petition to Withdraw After the Deadline
If you are withdrawing after the deadline (see academic calendar for the specific date), you must obtain a “Petition to Withdraw After the Deadline” from the academic department. The Department Chair and Professor will need to sign this form. Once all necessary signatures are obtained, you must present this form to the “Registrar Service Counter” and a “W” grade will be assigned to the course. The deadline for this is the final day of instruction for a given semester.

(4) Medical Withdrawal
Medical withdrawals, which must include documentation from a physician, should be addressed to the College Health Center (1C – 112). SUBMITTING A MEDICAL WITHDRAWAL DOES NOT GUARANTEE A REFUND. Medical withdrawals are subject to the regular College refund policy of the academic calendar. Please refer to the Academic Calendar for more details.

  • During the first three weeks of the semester (see appropriate Academic Calendar for actual dates), if a “W” grade is not awarded, the course is deleted from the student’s record, and a refund of 75%, 50%, or 25% is issued if the student is or becomes less than full-time.
  • From the fourth week through the last day of class, a “W” grade may be recorded, and no refund is issued.
  • After the last day of classes, no refund is issued, and the request must be accompanied by a release from each instructor.

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Q: When/What is Freshmen Registration/Orientation?

A: The Center for Advising and Academic Success will contact all incoming freshmen to invite them to a “New Student Orientation” session. During orientation an introduction to the College is given, and courses are selected with the aid of an advisor.

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Q: How do I Readmit?

A: This can be done by filling out an online form. Alternatively, you may fill out a paper Application for Undergraduate Readmission at Enrollment Services, room 2A-106.

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Q: What is Reactivation?

A: If you have been admitted to CSI, but never registered for classes, you must go to the Office of Recruitment & Admissions.

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Q: What if I am a Visiting Student?

A: If you are currently attending another College or University and want to take a class at CSI, you are considered a Visiting Student. To apply for visiting student status, fill out an online form. Alternatively, you may fill out a Visiting Student Application at Enrollment Services, room 2A-106. Please go to this link to find out more about becoming a visiting student at CSI.

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Q: What if I am a Transfer Student?

A: If you are currently attending, or have attended, another College or University and now want to attend CSI, you are a transfer student. You need to complete an Application for Undergraduate Admissions. Information on this process may be found at the Transfer Student Information website.

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Q: How many credits may I register for in a given semester?

A:

  • If your GPA is 3.0 or better, and you have completed at least 30 credits at CSI, you may register for up to 20 credits in the fall or spring semester.
  • If your GPA is 2.0 or above, you are permitted to take up to 18 credits in the fall or spring semester.
  • If you have been placed on probation, you may not exceed 14 credits in the fall or spring semester.
  • All students are limited to a maximum of 9 credits in the summer semester consisting of two courses plus PED 190.
  • All students are limited to a maximum of one class in the winter semester.
  • Students wishing to take credits beyond the limits listed above will require special permission. The Registrar's Office, 2A, Room 110, will direct such students to the appropriate office.

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Q: What is a STOP (Service Indicator)?

A: A Stop is a block on a student’s account. It can be from any department (Bursar, Admissions, Health Center, Library, Center for Advising and Academic Success, etc.) You cannot register for classes or readmit while a stop is in place. The Registration Office cannot remove stops.

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Q: I’m having trouble logging on to the CUNY Portal, or I can but cannot access CUNYfirst. Who do I call?

A: All systems help is provided through the Help Desk (room 2A-306) 718-982-3695.

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Q: I have questions about my financial aid. Who/Where do I go?

A: All questions need to be asked at Enrollment Services or the Financial Aid office.

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Q: I took a course previously and now would like to take it again, is this possible?

A: Yes, it is possible to repeat a course. Please see the full guidelines for course repeats in the appropriate Catalog. You can register online for a repeat course using CUNYfirst but, please be aware of warning messages and check with Financial aid as it may impact your aid; you also may register in-person in room 2A-107.

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Q: I am getting an error message when trying to add a course, how do I resolve it?

A: Please see below for error messages that may come up during your registration and how to resolve the errors.
General Messages

Message

Reasons for Error

Action Necessary to Clear Error

Already enrolled in class, add not processed

An enrollment record already exists for the class and term specified. Verify class number and term, and resubmit the request.

The student is already enrolled in the exact class number he is trying to select.

Multiple enrollment not allowed for course, add not processed

Multiple enrollment for this course is not allowed.

The student may swap to another section if available, but cannot enroll in the same course twice.

No valid appointment found and open enrollment period has not begun

The open enrollment period has not begun and no valid enrollment appointment was found. The enrollment request was not processed.

The student either a) does not have an enrollment appointment or b) the enrollment appointment has not yet started. Students should check their self-service page for the date/time of their enrollment appointment.

Unit limit exceeded for appointment period

Add transaction not processed. The maximum term unit load would be exceeded.

The student may come to the Registrar’s office or see their academic advisor to determine if they are eligible for an overload. If necessary they will be referred to the appropriate office for an appeal of those limits.

Hold on record, add not processed

There is a hold on this record, preventing the add from being processed. The hold must be removed to process the add transaction.

The student must see the office or department that placed the service indicator for resolution.

A required related Class (component XXXX) must also be selected

There is an additional component required for enrollment that is missing.

This is a multi-component course where the student must select both a lecture and seminar, or lecture/lab/recitation, as examples. All components are required.

Error Messages That Require Class Permissions

Message

Reasons for Error

Action Necessary to Clear Error

Not enrolled, class XXXX full

The enrollment limit for the specified class has been reached. The system also displays this message if the available space in the class is subject to reserve capacity requires (ex: reserved for particular majors, for freshman/transfers, etc.).

The student may obtain "Closed Class" permission from the department or instructor and re-register. "Closed Class" permission can take seats from reserve capacity-related errors as well, but should not be used since it will take seats away from the reserved group.

Requisites not met for class, not enrolled

Requirements have not been met to enroll in the specified class. The enrollment transaction was not processed.

The student may obtain "Requisites Not Met" permission from the department or instructor and re-register.

Permission to enroll in this class is required. The class falls outside of the career of study.

The system prevents undergraduates from registering for graduate or doctoral courses, and so on.

The student may obtain "Career Restriction" permission for the class from the instructor or department and re-register.

Department consent required.

This class requires department consent for all students.

The student may obtain "Consent Required" permission for the class from the instructor or department and re-register.

Permission is required to enroll in this class

The enrollment limit for the specified class has been reached. The system also displays this message if the available space in the class is subject to reserve capacity requires (ex: reserved for particular majors, for freshman/transfers, etc.).

The student may obtain "Closed Class" permission from the department or instructor and re-register. "Closed Class" permission will work for reserve capacity-related errors as well, but should not be used since it will take seats away from the reserved group.

Time scheduling conflict for class XXXX and XXXX, not enrolled

A scheduling conflict exists with a currently enrolled class. Select another class, or override the time conflict.

The student may bring approval
From the Instructor/Department allowing the conflict to the Registrar Service Center.

Class taken previously, repeat not allowed.

This message may appears when the exact course (or an equivalent course) has already been taken and either a) credit is earned or b) the course is currently in progress and a repeat is not allowed.

The student can come to the Registrar’s office to resolve.

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Records Update FAQ

Q: How do I change my major or add a minor?

A: Change of Curriculum or Major or add minor
Students who wish to change their major or whose academic advisement plan or transcript shows that they are recorded incorrectly in a curriculum or major should file a Change of Curriculum or Major form with the Registrar's Office. There is no fee. Students may add a minor in the same manner. Students can also do this online.

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Q: How do I change my address?

A: Students who wish to change their address can do so online or file a form with the Registrar's Office.

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Q: How do I change my name?

A: Students who wish to change their name please click here for more information.

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Q: What are the rules for in-state residency classification?

A: Students who wish to change their residency status can do so online.

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Q: How do I get my enrollment certified for an outside agency?

A: You can by obtaining this certification online. Students may also file a request with the Office of the Registrar in-person for a certification of enrollment. Students must be enrolled and tuition paid, for the semester of certification, prior to this certification being completed.