Technology HelpDesk
The HelpDesk serves as CSI’s first line of defense for computer problems, questions and concerns. In addition to software support, we provide departmental training to faculty, staff, and students in various applications, including MS Office, email and CUNY Portal. We also schedule the computer laboratories for classes.
Contact by Email: helpdesk@csi.cuny.edu OR Report a Problem: Online Form
Willowbrook Campus – Technology HelpDesk Schedule for Summer 2026
(May 27, 2026 - August 27, 2026)
Building 2A Room 306D
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 5:00 pm |
| Friday | 9:00 am – 5:00 pm |
| Saturday | Closed |
| Sunday | Closed |
The Office will be closed on the following dates:
In co ordination with CUNY's Summer hours, the HelpDesk will be closed on the following Friday's:
June 12, June 19, June 26, July 3, July 10, July 17, July 24, July 31, August 7 and August 14.
A shortened schedule will be in effect when classes are not in session.
All hours are subject to change.
Contact by Telephone: 718-982-HELP (4357)
Contact by Email: helpdesk@csi.cuny.edu
IT Doctor - Summer 2026 Schedule
Library Reference Desk
| Days | Times |
|---|---|
| Monday - Friday | Closed |
| Saturday - Sunday | Closed |
For assistance, please contact the Office of Information Technology Services HelpDesk
Contact by Telephone: 718-982-HELP (4357)
Contact by Email: helpdesk@csi.cuny.edu
Open Lab Hours/Locations (includes Virtual Lab hours)
Spring 2026 Open Computer Lab Schedule, including Virtual Lab
(January 26, 2026 - May 26, 2026)
| Days | 1L-212/1L-212A | 3N-217 |
|---|---|---|
| Monday - Thursday | 8:00 am – 10:00 pm | 9:00 am - 10:00 pm |
| Friday | 9:00 am – 7:00 pm | Closed |
| Saturday | 9:00 am – 5:00 pm | Closed |
| Sunday | Closed | Closed |
The Labs will be closed on the following dates:
Thursday, February 12th
Monday, February 16th
Monday, May 25th
A shortened schedule will be in effect when classes are not in session.
Tuesday, February 17th
Friday, March 20th
Wednesday, April 1st – Thursday, April 9th
Saturday, May 23rd – Sunday, May 24th
All hours are subject to change.
Contact by Telephone: 718-982-2345
Contact by Email: TechnologyTraining@csi.cuny.edu
Mobile Device Set Up
To set up your Chromebook you'll need:
- Your Google Account username and password
- Access to a network
Step 1: Turn on your Chromebook
- If the battery is detached, install the battery.
- Press the power button.
Step 2: Follow the onscreen instructions
- To choose your language and keyboard settings, select the language that appears on the screen.
- Optional: To turn on accessibility features, select Accessibility.
- Choose your network.
- Accept the terms of service.
Step 3: Sign in with your Google Account
To choose your Chromebook owner, enter your Google Account email or phone number and password.
- If you’ve already turned on 2-Step Verification, you’ll be sent a code to your selected device.
- If you don't have a Google Account to add, create one. On some Chromebooks, you can select More options Create new account.
- To use your Chromebook without an account, select Browse as Guest.
- If you're having trouble signing in with your Google Account, use the sign-in troubleshooter.
Once you sign in, your bookmarks, extensions, and apps will appear automatically.
Helpful Forms & Instructions
| Faculty & Staff | All Users |
|---|---|
| IT Forms | |
|
The computers on campus that are accessible to the College community require an ID and password. Faculty receive a FLAS (Faculty/Staff Login Authentication System) account and Students receive a SLAS (Student Login Authentication System) account. If anyone has problems accessing their computer or email account, contact our HelpDesk at helpdesk@csi.cuny.edu |
Multi Factor Authentication (MFA)
Contact Information and After Hours Support
Contact Information and After Hours Support:
- Visit our Virtual Computer Lab. For hours, see below "Open Lab Hours and Locations"
- Information Technology: We continue to actively monitor emails and voicemails. For fastest response, we encourage you to email a detailed message to Helpdesk@csi.cuny.edu or technologytraining@csi.cuny.edu. Someone will get back to you during regular business hours.
- Training (Doriann.Hyland@csi.cuny.edu; 718.982.2348)
- Modern Languages (Valeria.Belmonti@csi.cuny.edu 718.982.4155)
- Online Course Development, Pedagogy, and Instructional Design for Faculty (CTLPD@csi.cuny.edu)
- Desire to Learn (D2L) Brightspace LMS, support and implementation timeline
- Brightspace Training for Faculty (Fausto.Canela@csi.cuny.edu)
- Brightspace Support for Faculty (Michael.Castelli@csi.cuny.edu)
- Brightspace Support for Students (helpdesk@csi.cuny.edu)
- After Hours Toll-free support line for all Brightspace users: 1-888-895-2511