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HelpDesk
Contact by Email: helpdesk@csi.cuny.edu
Telephone: 718-982-HELP (4357) or Report a Problem: Online Form
Schedule for Fall 2026 (August 28, 2026 - December 21, 2026)
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 7:00 pm |
| Friday | 8:00 am – 5:00 pm |
| Saturday | 9:00 am – 2:00 pm |
| Sunday | Closed |
| Days | Times |
|---|---|
| Monday - Friday | 11:00 am – 4:00 pm |
| Saturday - Sunday | Closed |
The Office will be closed on the following dates:
Monday - September 7, 2026
Monday - October 12, 2026
Thursday, November 26, 2026
Friday, November 27, 2026
Saturday, November 28, 2026
A shortened schedule will be in effect when classes are not in session.
All hours are subject to change.
Open Computer Lab Schedule
Contact by Telephone: 718-982-2345
Contact by Email: TechnologyTraining@csi.cuny.edu
Open Computer Lab Schedule for the Fall 2026
August 28, 2026 – December 21, 2026
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 10:00 pm |
| Friday | 9:00 am – 7:00 pm |
| Saturday | 9:00 am – 5:00 pm |
| Days | Times |
|---|---|
| Monday - Thursday | 8:00 am – 10:00 pm |
| Friday | Closed |
| Saturday | Closed |
Instructional Resources and Support
- Agreement Regarding FLAS/SLAS Login on Same Computer
- Chromebook Setup
- Computer Lab Request Form
- CUNY IT Help
- CUNY Training Services
- CUNYfirst Training Resources
- Device Loaner Program
- FLAS Password Reset
- SLAS Password Reset
- Hardware Request (Chargeback) Form (Requires FLAS login)
- HelpDesk Contact Form
- HelpDesk Service Level Agreement
- Increased Computer Rights Request Form
- Information Security Review Questionnaire Form v1.5R
- Ipad Setup
- Ipad Setup on Youtube
- ITS Move Request Form
- ITS Proposal Form
- Jabber Installation
- Mobile Device Setup
- Non-Supported Hardware Form
- OneDrive vs. Dropbox
- RSS Feed of Events to Outlook Calendar
- Using The Canon Printers
- Web Feedback Form
Contact Information and After Hours Support
Contact Information and After Hours Support:
- Training (Doriann.Hyland@csi.cuny.edu; 718.982.2348)
- Modern Languages (Valeria.Belmonti@csi.cuny.edu 718.982.4155)
- Online Course Development, Pedagogy, and Instructional Design for Faculty (CTLPD@csi.cuny.edu)
- Brightspace:
- Training for Faculty (Fausto.Canela@csi.cuny.edu)
- Training for Students (TechnologyTraining@csi.cuny.edu)
- Support for Faculty (Michael.Castelli@csi.cuny.edu)
- Support for Students (helpdesk@csi.cuny.edu)
- After Hours Toll-free support line for all Brightspace users: 1-888-895-2511
- Virtual Lab