Helpful Forms & Instructions

Faculty & Staff	Students	All Users
CUNYfirst / CUNY Portal / Blackboard
CUNYfirst Training (faculty)	Video Tutorials CUNYfirst Video Tutorial CUNY Portal Login Procedure CUNY Portal Account Reset CUNY Portal Links	CUNY Portal General Information CUNY Portal Password Reset CUNYfirst Information
Email
Email Configuring MAC Email Configuring Mobile Devices MS Outlook Web App (OWA) Interface MS Outlook Instant Messaging	Email Instructions Configuring your CIX Email on an iPhone Outlook’s Mobile App Video Tutorials Setting up your Student email account Changing your student email password Introducing Office 365
Password
FLAS/Email – Self Service Password Reset Instructions Updating FLAS Email Password on Android and Apple Devices
Wireless Network
CSI-Staff Wireless for Smart Phones	CSI-Student Wireless for Smart Phones	CSI-Guest Wireless for Smart Phones & Other Devices
Classrooms and Labs
Computer Lab Access Using ID Card Readers Faculty/Staff Computer Lab Login Procedures	Computer Lab Login Procedures Software In Computer Labs Video Tutorials Login To CSI Computer Procedures Using the Student Self Service Password Reset System Using Windows CD Burning Software
Telephone
Voicemail Instructions Unified Messaging Instructions
Forms and Quick Guides
Computer Lab Request Form Hardware Request (Chargeback) Form (available only on campus) HelpDesk Service Level Agreement ITS Move Request Form MyFiles Non-Public University Data Access Waiver Non-Supported Hardware Form ITS Proposal Form Increased Computer Rights Form	HelpDesk Service Level Agreement	Accessible Technology HelpDesk Contact Form Agreement Regarding FLAS/SLAS Login on Same Computer Web Feedback Form

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